Hospitality Team Member - Zero Hours - Birmingham

Are you someone with a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?

We are recruiting hospitality team members to join our team at Resorts World Birmingham on a flexible, zero-hour contract basis. In this role, you will be responsible for providing excellent customer service to our customers whilst following company procedures, processes and health and safety and hygiene regulations. This role will primarily be based between our esteemed Sky Bar & Restaurant and our Meeting & Events spaces across the resort.

This is a zero-hour contract position, meaning hours are not guaranteed and will be offered as required, based on business needs.

Key skills and responsibilities include:

• Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
• Being an effective team player who demonstrates a positive, can-do attitude
• Till operation and cash handling.
• Preparing and serving food and drinks ensuring a high standard of presentation.
• Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
• Being flexible and able to work a variety of shifts including evenings, weekends and bank holidays.

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.