Operations Manager - London

Operations Manager - London

We're on a mission to be the nation's most-loved neighbourhood restaurant. Think sunshine-filled food, seriously good vibes, a team that's got each other's backs, and there's always a dog snoozing under someone's table.

As we keep growing, we're looking for an Operations Manager to lead from the front, own performance across a cluster of restaurants, and help shape the future of Megan's Restaurants.

This is a senior, hands-on leadership role for someone who loves people just as much as they love numbers, and knows that great culture and great results go hand in hand.

What you'll be doing

Leading brilliant people

You'll lead and inspire a group of exceptional General Managers, helping them run their restaurants like true business owners.

• Coach, challenge and support GMs to deliver outstanding hospitality and strong commercial results
• Build stable, engaged teams who want to grow their careers with us
• Own succession planning, development pathways and talent pipelines across your area
• Partner closely with the People Team on ER matters, performance, and development
• Make sure training is completed, standards are met, and expectations are crystal clear

Owning your area like a boss

You'll have full accountability for performance across your restaurants.

• Take full P&L ownership, driving sales, margin and EBITDA
• Analyse performance, spot opportunities, and turn insight into action
• Ensure labour, forecasting and rotas are on point and within budget
• Lead new site openings in your area, bringing them into the Megan's family smoothly

Being present (and visible)

This is not a desk job.

• Regular site visits (both planned and surprise) to support, audit and inspire
• Be there for peak trading, big moments and when your teams need you most
• Run structured business reviews covering people, service, food, safety and finances
• Create clear action plans and follow through always

Delivering the Megan's experience

You'll be a true ambassador of our brand.

• Make sure every guest feels the Megan's magic every visit, every time
• Champion our service standards, steps of service and elite hospitality
• Ensure food & drink quality, consistency and menu knowledge are always spot-on
• Work closely with Marketing and Support Office to drive local performance and promotions

Keeping standards sky-high

• Own food safety, health & safety and property standards across your area
• Maintain EHO 5-star standards and ace all audits
• Manage maintenance spend smartly while protecting the look and feel of our restaurants

What success looks like

• Sales & EBITDA ahead of budget
• Low management turnover and strong engagement scores
• Clear succession plans and internal promotions
• 100% training compliance
• Accurate forecasting and labour control
• Glowing guest feedback, reviews and mystery guest results

What we're looking for

• A confident, inspiring leader who people genuinely want to follow
• Proven experience running multi-site, high-volume, all-day restaurants
• Commercially sharp with a deep understanding of P&L
• Calm under pressure, decisive, and comfortable making tough calls
• Brilliant communicator from kitchen floor to boardroom
• Organised, strategic and hands-on (you can zoom out and roll your sleeves up)
• Tech-savvy, especially with Excel and reporting tools
• Passionate about culture, development and doing things properly

Why join Megan's?

• Be part of a team that lives by our values: Team Player, Results Driven, Adaptable, Grit.
• Growth opportunities in a fast-expanding restaurant group.
• Plenty of upskilling opportunities through our apprenticeship programs.
• Dog friendly office and restaurants - please bring your fluffy four-legged friends to work!
• Competitive salary, perks & the chance to grow with one of the most exciting hospitality brands in London.

Perks & Treats

50% off when you dine with your favourite people

Plenty of fun, feel-good team socials

Access to our Employee Assistance Programme - free, confidential support 24/7 including mental health sessions

Early access to wages through Stream

Long service awards and celebrations - think fancy meals out and relaxing weekends away

Free, delicious Megan's food & drinks for lunch every day

Plus all the usual standard stuff like pension contributions & 28 days holiday

Grow With Us

Ongoing training & real progression opportunities - if you want to grow professionally, we'll back you through fully funded programmes.

Get involved in new openings as we grow