Job Description
Income & Sustainment Officer
Shrewsbury | Permanent | ⏰ 37 hours per week
£31,537 - £33,699 per annum
Do you thrive on balancing firm income recovery with supportive, person‑centred customer service?
We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
What you'll be doing
- Managing a designated caseload of rent and housing‑related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
What we're looking for
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income‑related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
Why join STAR Housing?
- Make a real impact by helping tenants sustain their homes and finances
- 28 days annual leave, rising to 33 after 5 years
- Supportive team, clear procedures and ongoing development
A suitable vehicle is required for this role.
Appointment is subject to a DBS check.
PandoLogic. Keywords: Customer Service Representative, Location: Shrewsbury, ENG - SY3 8BE