Telesales Operator

Telesales Operator

Permanent

Location: Marketplace Belfast Office and Drinks Inc Boucher Belfast

Join Musgrave A Legacy of Innovation, Community, and Excellence

Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for twosuccessful candidates to join our team as a Telesales Operator in our Marketplace Belfast Office and Drinks Inc Boucher, Belfast.

This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service.

If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals all while keeping the call positive and professional.

What you'll be doing:

• Respond to incoming customer calls, providing expert product knowledge and support

• Process customer orders efficiently and accurately

• Build strong relationships with customers to understand their needs and offer tailored solutions

• Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers

• Highlight current offers and promotions, and upsell where appropriate to maximise sales

• Support customer retention and business growth by delivering exceptional service

• Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests

• Open new customer accounts and assist with contract reviews

• Make proactive outbound telesales calls to drive engagement and sales

• Maintain accurate customer records and data using internal systems (e.g., Remedy)

• Stay informed on market trends within the wholesale foodservice and alcohol sectors

• Perform any other duties as required to support the team and business objectives

What we are looking for:

• Minimum 1 year experience in telesales, customer service or busy office environment

• Strong verbal communication skills (written & verbal) with a clear and professional telephone manner

• Fully proficient in Microsoft Package (Word, Excel, Outlook)

• Proven ability to process orders accurately and efficiently

• Ability to meet team SLAs and KPIs

• High attention to detail and organisational skills

• Strong team player with a proactive attitude.

Nice to have:

• Experience in wholesale, foodservice, or alcohol sectors would be a distinct advantage

• Experience using computer systems to process orders (e.g., Remedy) and Microsoft Office

• Previous experience in account setup and contract support

• Ability to identify upselling opportunities during inbound calls

• Knowledge of current market trends in trading and wholesale

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

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