Lettings Administrator – Cumbria, LA11 7LT
Position: Lettings Administrator Type: Full-Time / Permanent Salary: Competitive Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service. Key Responsibilities – Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication. – Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding. – Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals. – Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement. – Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience. – Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes. Requirements -Strong administrative and organisational skills, with an eye for detail. – Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders. – A proactive and solutions-focused approach to resolving concerns and addressing opportunities. – Ability to work collaboratively across departments to deliver exceptional service. – Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer – An inclusive, supportive work environment. – Comprehensive training and ongoing support. – Career development opportunities, including fully funded qualifications. – Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
…