Customer Service Coordinator – German Speaking

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career? To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for German speaking team members to join our Outsource department.  The Outsource Team is a rental operation like no other, providing a unique and critical service to Enterprise Mobility operating groups and a wide range of strategic clients. Our team specialises in sourcing non-standard rental solutions, supporting customers who require anything from cars and vans to motorbikes, dual-control vehicles, and other specialist options. As an Outsource Coordinator, you will play a key role in delivering excellent customer service while finding effective rental solutions for customers both within and outside traditional operational areas. This role operates across UK and German markets, working closely with an external brokerage partner and internal stakeholders to ensure a smooth and efficient customer journey.You will be responsible for coordinating reservations, liaising with suppliers, and supporting customers throughout the booking process. Strong organisation, communication, and attention to detail are essential, as you will interact daily with customers, rental branches, internal departments, and external suppliers via phone, email, and computer systems.This is an exciting opportunity to make a tangible impact on the business while developing a strong understanding of a complex and varied rental operation. We are looking for a dynamic individual who thrives in a fast-paced environment and demonstrates flexibility, problem‑solving ability, and a customer‑focused mindset. You should be proactive, detail‑orientated, and keen to learn about the wider business.Previous experience in vehicle rental, customer service, logistics, or a similar operational environment would be beneficial, but is not essential, as full training will be provided.German language fluency is essential — you must be confident holding fluent, professional conversations with German-speaking customers. French language skills would be an advantage and may lead to future opportunities. This position is offered on a Hybrid working basis- with the expectation of 2 days a week in our office in Alderhsot Hampshire (GU11 1EJ)  The starting salary for this role is £27,000.00 plus a £2000 language bonus. (based on 40 hour working week)Deliver excellent customer service throughout the rental journeyMake, manage, and confirm customer reservations with suppliersInvestigate and resolve customer queries and complaints in a timely mannerLiaise effectively with external suppliers, rental branches, and internal teamsEnsure compliance with company policies and proceduresHandle confidential information professionally and securelyWork independently while contributing positively as part of a supportive teamCommunicate clearly and professionally via phone and emailYou don’t need loads of industry experience to join us. We are looking for people with bags of enthusiasm and the following skills:Fluent German language skills (spoken and written)Strong work ethic and high attention to detailAbility to multi‑task and manage multiple prioritiesExcellent communication and organisational skillsStrong time management and problem‑solving abilityAbility to build rapport with customers and colleaguesFrench language skills are advantageousKey (minimum) requirements - PersonalMust be able to provide a suitable home-office environment which is free from noise and any distractions.Must have a suitable alternative location from which to work in the event of an outageMust provide own laptop or desktop device with Windows 11. (Macs not compatible) Key (minimum) requirements - TechnicalInternet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITEDRouter must be VOIP compatibleMinimum upload speed of 5.0 mbps and Minimum download speed of 10.0 mbps  Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality. #LI-Remote