Guest Experience Expert - London Marriott Hotel Regents Park

**Additional Information** Salary: u00a312.80 per hour **Job Number** 26055380 **Job Category** Rooms & Guest Services Operations **Location** London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom, NW3 3ST VIEW ON MAP (https://www.google.com/maps?q=London%20Marriott%20Hotel%20Regents%20Park%2C%20128%20King%20Henry%27s%20Road%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20NW3%203ST) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management We are looking for a passionate Guest Experience Expert to join our amazing team at London Marriott Hotel Regents Park. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by whatu2019s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. **The impact youu2019ll make.** First impressions are everything. And youu2019ll set the tone for every guestu2019s stay. With a genuinely warm welcome, youu2019ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, youu2019ll make sure they leave us happy too. **Perks you deserve.** Personal coaching to support you in your day-to-day job and development and training opportunities. Special discounted room rates for 9,000+ Marriott hotels worldwide for you, your family and friends. 50% discount on Food & Beverage when dining in the hotel. Start with **28 holidays** (Including Bank Holidays **)** , then watch your time off growu2014 **1 extra day** every work anniversary! Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world! u2018Recommend a Friendu2019 Incentive u2013 Be rewarded for referring someone you know! Complimentary staff uniform dry cleaning - we do like to make an impression Complimentary meals on duty. **What youu2019ll do** Process guest check-ins, assigning rooms and activating room keys. Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns. Answer, respond to and process all guest calls, messages, questions or concerns. Give guests information and directions regarding property and local areas of interest. Process check-outs and resolving any disputed charges. Process payments and room charges, as well as cashing guestsu2019 personal and travelleru2019s cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures. **What weu2019re looking for** A warm, people-oriented demeanor A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills, and multi-tasking ability The ability to stand, sit or walk for extended periods of time across a work shift. **LONDON MARRIOTT REGENTS PARK** London Marriott Hotel Regents Park offers everything you need to experience Englandu2019s capital city in style. Ideally situated in Northwest London, just steps from Regentu2019s Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, weu2019ll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.