Head of Proactive Customer Service & Experience

Microlise is looking for a Head of Support Services to lead the customer service strategy and transform operations in Nottingham, England. This key leadership role focuses on enhancing customer experiences through data-driven improvements, automation, and proactive monitoring. With a background in large-scale service operations and expertise in ITIL and ServiceNow, you will foster a culture of continuous improvement and accountability. Join Microlise and contribute to a nationally recognized workplace benefiting renowned retailers and logistics providers. #J-18808-Ljbffr