Head of Customer Experience & Service Transformation

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. This pivotal role requires expertise in transforming customer experience services within social housing, emphasizing a culture of accountability and continuous improvement. Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards. The position offers flexible hybrid working, private medical insurance, and 26 days annual leave, increasing with tenure. #J-18808-Ljbffr