Overview
Job Title: IT Business Partner
Salary: To £65,000 depending on experience
Location: Walsall, West Midlands
South Staffordshire Plc is embarking on an exciting period of digital transformation, and we’re looking for an influential and business‑focused IT Business Partner to help shape the future of technology across our organisation. This is a strategic role, acting as the key interface between IT and the wider business, ensuring our technology services, solutions, and roadmaps deliver real value and support our long‑term goals.
If you thrive on building relationships, influencing decisions, and turning business needs into meaningful IT outcomes, this role offers the opportunity to make a significant impact.
The Role
- Act as the primary IT point of contact for designated business areas
- Understand business strategies and translate them into IT requirements
- Influence and shape IT roadmaps to align with business objectives
- Identify opportunities for technology to improve efficiency, reduce risk, or enable transformation
- Capture, assess, and prioritise business demand for IT services and projects
- Work with architecture, delivery, and service teams to scope and size initiatives
- Support business cases, cost estimates, and benefits realisation
- Ensure demand aligns with capacity, budgets, and strategic priorities
- Monitor IT service performance and ensure SLAs and KPIs are met
- Identify service issues, risks, and trends, coordinating resolution
- Communicate service performance, planned changes, and improvements
- Act as an escalation point for service concerns
- Ensure IT activities follow governance, architecture, and security standards
- Support risk assessments, audits, and compliance activities (CAF, DWI, NIS, ISO)
- Promote adherence to data governance, cyber security, and change management processes
- Build trusted relationships with senior leaders and project sponsors
- Facilitate workshops, requirements sessions, and strategic discussions
- Communicate complex IT topics in clear, business‑friendly language
- Provide insight into technology trends, risks, and opportunities
- Track and report on IT initiatives, benefits, and performance
- Identify and drive process improvements and digital adoption
Essential
What You’ll Need:
- Strong stakeholder management and relationship‑building skills
- Ability to translate business needs into technical requirements
- Understanding of IT service management, project delivery, and architecture principles
- Experience working in a matrixed IT environment
- Excellent communication, negotiation, and influencing skills
- Ability to manage competing priorities and drive outcomes
Desirable
- Experience in regulated industries (utilities, water, energy)
- Knowledge of cyber frameworks (CAF, NIS, ISO 27001)
- Familiarity with enterprise architecture and digital transformation
- Understanding of data governance and cloud technologies
What You’ll Get In Return
- A competitive salary up to £65,000 plus benefits
- 25 days holiday + bank holidays
- Company pension
- Onsite gym access
- Cycle to Work scheme
- Employee discount programme
- Life insurance
- Free 24/7 remote GP support
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Opportunity to enhance your skills and knowledge through professional development opportunities ensuring your ongoing growth
- A leadership structure designed to support your personal growth and development within the business
- The chance to make a meaningful impact on our company\'s success.
- The use of cutting-edge technologies
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