Hotel Manager

Role Summary

We are looking for an experienced Hotel Manager to lead day‑to‑day operations of our iconic 788‑bedroom hotel in central London.

Key Responsibilities

• Provide senior operational leadership for the day‑to‑day running of a high‑volume, city‑centre hotel, ensuring consistently high standards across Rooms, Food & Beverage, Housekeeping, and Safety & Security.
• Drive guest satisfaction through visible leadership, effective operational controls, and timely service recovery.
• Ensure compliance with all relevant health & safety, legal, regulatory, brand, and company requirements, maintaining strong outcomes in audits and inspections.
• Oversee operational performance, productivity and cost control, ensuring hotel systems and financial controls are used accurately and consistently.
• Take responsibility for operational budgets, forecasting and cost management, identifying risks and implementing corrective actions where required.
• Work collaboratively with Finance, Sales & Marketing, Maintenance, Reservations and People & Culture to align operational priorities and deliver business objectives.
• Lead, support and develop a high‑performing operational management team, embedding clear expectations, accountability and continuous improvement.
• Support recruitment, onboarding, performance management and development activity across operational departments.
• Lead and participate in key operational and engagement forums, including management meetings, guest feedback reviews and Town Hall sessions.
• Support the General Manager with governance activity, capital expenditure planning and strategic initiatives, and deputise in their absence where necessary.
• Champion operational sustainability, ESG priorities, and continuous improvement initiatives aligned with Strand Palace and Iconic Hotels & Resorts values.

What We’re Looking For

• Significant senior operational leadership experience within a large hotel environment (200+ bedrooms), with a clear understanding of high‑volume operations.
• Experience working in a city‑centre hotel operation, with insight into the pace, complexity and guest demands of an urban hospitality environment.
• Proven experience across both Rooms and Food & Beverage operations, gained either through senior Head of Department roles or an operational leadership role with full oversight of both areas.
• Strong commercial and financial awareness, with demonstrable experience managing budgets, controlling costs and improving profitability or revenue performance.
• Evidence of adaptability and change management, including experience implementing or working with new systems, technology or processes to benefit guests and teams.
• Experience working across more than one hospitality organisation, demonstrating the ability to adapt to different operational environments, cultures and ways of working, alongside a professional, inclusive and people‑focused leadership approach.

Benefits

• Clear career pathways with paid training, development courses and apprenticeship opportunities.
• Health cashback plan for dental, vision, physiotherapy and many other expenses.
• Life assurance cover.
• Private Health Insurance.
• 50% off food and drinks in our hotel bar and restaurant.
• Exclusive discounted room rates at Strand Palace for you and your loved ones.
• Special discounts at hotels around the world, including the Iconic Hotels & Resorts collection.
• Instant access to your wages through Wagestream – no more waiting for payday.
• Free meals on every shift – breakfast, lunch and dinner included.
• Earn up to £300 with our ‘Introduce a Friend’ bonus scheme when you refer someone great.
• Free laundry and dry cleaning.
• Enjoy a paid half‑day off on your birthday.
• Regular team socials and parties, including fun nights out at London activity bars with free food, drinks and great company.
• A paid volunteering day each year to support a cause close to your heart.
• 24/7 access to confidential support services, including counselling, legal advice and financial guidance.
• Northbank Privilege Card – giving you discounts at local shops, restaurants and attractions.

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