Director of Operations - Sylfaen
Location: Bridgend
Salary: £93,567 per annum
Closing Date: Tuesday 12th May 2026
Interview Date: Thursday 28th May 2026
Purpose
The Director of Operations for Sylfaen is a pivotal role, reporting to the Executive Team, and is responsible for the strategic leadership and operational oversight of all operational services across the organisation. The focus is on delivering high-quality, efficient, and customer-focused services that drive performance against corporate objectives. This role is instrumental in actualising the Group's ambitious development agenda: delivering up to 300 new, high-quality homes annually and driving major, complex regeneration programmes, turning estates and town centres into sustainable, vibrant communities. The Director reports directly to the Managing Director of Development & Regeneration and holds ultimate responsibility for strategic direction and operational oversight of service delivery across Valleys to Coast. The core mandate is to ensure delivery of high-quality, highly efficient, customer-focused services, directly driving and measuring performance against key corporate objectives.
Person Specification
Qualifications
- Educated to degree level or equivalent (Essential)
- Professional qualification e.g. CIOB, RICS, MAPM (Desirable)
Knowledge
- Proven track record as an Operations Director / Delivery Director / Development Director in housing, property, or construction sectors
- Extensive knowledge of contractor-side operations and effective contract management (JCT/NEC)
- Skilled in stakeholder and partner engagement, managing complex multi-party projects
Skills
- Results-driven, relentless focus on operational excellence and customer satisfaction
- Strong leadership presence, inspiring and empowering teams
- Collaborative and outward-facing, building strong relationships across the sector
- Commercially aware, balancing financial outcomes and customer value
- Resilient, adaptable, solutions-focused
- Role model for Valleys to Coast Group's values, culture, and behaviours
Experience
- Excellent leadership experience, proven ability to build and inspire high-performing teams
- Significant experience working in a housing related environment (desirable)
- Extensive experience in delivering:
- Build-for-sale housing – strong understanding of customer care, aftersales, and defects resolution
- Regeneration projects – estate renewal, town-centre, community transformation
- Complex mixed-use/mixed-tenure schemes – coordinating across residential, commercial, and community uses
- Strong operational background in programme and project management, including design, procurement, and construction oversight
- Proven senior leadership experience in housing development, regeneration, or property
- Track record of securing and delivering land-led, mixed-tenure housing schemes
- Demonstrated success in building strategic partnerships and positioning an organisation as a partner of choice
- Skilled in preparing and presenting Board-level papers to support effective decision-making
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