About the role
Senior Operations Manager for the Pensions Administration team at Barnett Waddingham. Full‑time, permanent, hybrid role based in London, Liverpool, Leeds, Guildford, Cheltenham, Bristol, Birmingham or Amersham.
Responsibilities
- Oversee day‑to‑day operation of the Pension Administration Change Team services and act as line manager for Project Managers, Business Analysts and Project Support roles.
- Manage, organise and motivate the team to provide a quality service, ensuring service standards are met and control procedures are followed.
- Play a significant role in short‑to‑medium‑term planning; adapt plans and priorities to address resource issues and operational challenges, considering wider change deliverables and managing expectations.
- Contribute to long‑term planning of resourcing and system developments to align with future change needs and support business development opportunities.
- Identify and provide solutions to complex problems.
- Manage operational issues and conflicts, remove barriers, communicate with stakeholders and escalates when required.
Qualifications
- Financial services experience is essential.
- Appropriate Change Management qualification (e.g. Lean, Six Sigma, Agile).
- Change delivery expertise.
- Strong leadership capabilities and strong communication skills.
Benefits
- Competitive discretionary annual bonus.
- Generous pension scheme.
- Core benefits: private medical cover, life assurance, group income protection, up to 30 days holiday per year with holiday trading.
- Voluntary benefits: electric car leasing scheme, tech scheme, cycle‑to‑work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, sports allowance (up to 50% of membership), travel insurance, volunteering support, retailer discounts.
Flexible working is available.
We are a Disability Confident Employer.
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