Shop Manager

Shop Manager – Sue Ryder Charity shop, 14 Tower St, Ludlow SY8 1RL

37.5 Hours per week over 7 days. £12.94 per hour. Rewards & Benefits: Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops.

Every item sold generates funding that allows us to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year in our hospices, in people's homes and in the community.

We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

About the Shop

We have a much‑loved presence on high streets across the country, offering a range of innovative shops, including boutiques, vintage and retro shops, and large format stores.

Our shop is ideally situated with a park and ride and a large car park nearby for customers who prefer to drive straight in.

About you

Are you an experienced proactive shop manager with retail skills to manage our charity store? If so, join us at our xxxx shop and contribute to the work we do across Sue Ryder.

Responsibilities

• Use retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to donors and customers.
• Work with the local community to generate donated stock.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, prioritising health and safety.
• Manage effective stock processes to ensure well‑merchandised shop with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Manage stock processes through the Epos operation.

Qualifications & Experience

• Proven team leadership skills and ability to lead a large volunteer team.
• Commercial awareness to deliver sales and meet deadlines, combined with planning and prioritising abilities.
• Positive can‑do attitude; strong engagement skills with people.
• Good understanding of financial and IT administration.
• Experience in customer service, KPI/target achievement, organisational skills.
• High‑street retail or charity retail managerial experience.
• Health and safety knowledge.
• Proficiency with Microsoft Office packages or equivalent.
• High‑street retail, leisure or hospitality background.
• Experience of working alone (desirable).

Benefits

• 27 days holiday rising to 33 days with length of service, plus bank holidays (pro‑rata if part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer‑a‑Friend scheme – £250 payment.
• Enhanced maternity, paternity and adoption pay.
• Access to employee support programme.

Closing date: 10th April. Interview date: 17th April.

Our commitment to equity, diversity and inclusion: We recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion in our workforce, eliminating unlawful discrimination, and are a Disability Confident employer. We offer an Interview to all disabled applicants who best meet the minimum essential criteria, and provide inclusive recruitment practices and accessibility support.

Sue Ryder is a proud member of the Disability Confident employer scheme.

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