- 40 hours per week
- Monday to Friday - 08:00-17:00 (some flex if required)
- Competitive
- Sodexo rewards and benefits
Job Introduction
We are looking for an experienced and technically skilled Technical Assurance Manager to join our team supporting a high-profile blue light emergency service. This is a unique opportunity to work at the heart of an estate management operation where your expertise will directly contribute to the safety and operational effectiveness of emergency services.
As a key member of the Integrator’s Intelligent Service Centre, you will provide expert technical guidance and operational oversight to help our client optimise performance across their estate and FM supply chain. You will also be responsible for data-driven analysis, managing compliance, and leading facilities services at our Swindon office.
If you’re motivated by purpose, enjoy solving technical challenges, and thrive in a collaborative, fast-paced environment—this is the role for you.
Purpose of the Role
The Technical Assurance Manager is responsible for delivering technical assurance, improving operational performance, and ensuring statutory and contractual compliance. You will work closely with the service desk, the client, and multiple FM suppliers to ensure efficient problem resolution, first-time fixes, and the continuous improvement of critical services and systems.
Additionally, the role includes responsibility for the physical facilities at the Swindon office, including PPMs, project works, health and safety oversight, and liaising with the managing agent.
Job Description
Technical Support & Issue Resolution
- Provide expert-level technical guidance to the Integrator team, client stakeholders, and FM suppliers.
- Support the Intelligent Service Centre (ISC) help desk to ensure technical queries are resolved quickly and correctly.
- Lead technical reviews of high-priority and critical hard FM work orders, including investigation of asset history and supplier performance.
- Offer real-time technical support for serious or escalated incidents, ensuring swift resolution and minimal impact on operations.
Auditing & Assurance
- Conduct technical desktop audits of supplier proposals, document submissions, remedial works, and post-completion reviews.
- Work closely with the Technical Assurance Lead to monitor and uphold compliance standards across the estate.
- Investigate technical non-conformities and participate in root cause analysis to implement preventive measures.
Data Analysis & Performance Improvement
- Analyse asset and service data to identify performance trends, root causes of failure, and service inefficiencies.
- Produce clear and actionable technical reports to inform decision-making and strategic planning.
- Drive supplier accountability by tracking improvement plans and ensuring timely implementation of corrective actions.
Project & Estate Management
- Take the lead on managing the Swindon office’s facilities, including all planned preventative maintenance (PPM), reactive works, and minor projects.
- Collaborate with the building’s managing agent and contractors to ensure smooth operation and compliance with health and safety standards.
- Participate actively in the Health & Safety Committee and contribute to continual improvement initiatives.
Stakeholder Engagement & Upskilling
- Train and upskill ISC help desk staff and FM suppliers to promote best practices and enhance technical resolution capabilities.
- Contribute to refining help desk triage processes and technical escalation procedures.
- Build strong working relationships with client representatives, ensuring open communication and shared ownership of estate challenges and improvements.
- Share best practice through active engagement in the wider technical and FM community of practice.
What you bring
- Recognised technical or engineering qualification (mechanical, electrical, or building services).
- Strong background in facilities management, property maintenance, or estate operations.
- Working knowledge of CAFM/helpdesk systems and asset management platforms.
- Experience conducting root cause analysis and implementing corrective action plans.
- Proven ability to interpret complex technical data and produce detailed reports.
- Competent in Microsoft Office (especially Excel, Word, and Outlook) and Power BI for data analysis and reporting.
- Excellent verbal and written communication skills.
- Self-starter with strong organisational skills and the ability to manage multiple priorities.
- Eligibility to undergo and pass security vetting by the client.
Desirable
- Membership of a recognised professional engineering or FM body (e.g., CIBSE, IET, IMechE).
- Strong influencing and stakeholder management skills.
- Previous experience working with or supporting emergency service estates is a plus.
What we offer
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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