Description
The Loss Management Executive is responsible for delivering a high-quality claims advocacy service across a portfolio of clients. This role acts as the primary point of contact for general and strategic claims matters, ensuring efficient account management through excellent client service and the delivery of innovative technical, service, and commercial solutions.
The role plays a key part in client retention, revenue generation, and new business acquisition by providing a differentiated and value-added claims offering.
The Role
Client Relationship Management
- Develop a strong understanding of each client’s business, insurance arrangements, and risk exposures.
- Identify client claims needs and deliver tailored, innovative solutions that enhance service quality.
- Design and coordinate claims service solutions, collaborating with insurers, claims handlers, TPAs, loss adjusters, legal advisers, and other specialist providers.
- Analyse and report on claims performance, including executive summaries, scenario analysis, and claims triangulation, and present findings to clients at senior level.
- Lead meetings relating to complex or contentious claims, ensuring effective coordination of all relevant stakeholders.
Business Development
- Support the delivery of business growth targets through proactive engagement in the claims element of the sales process.
- Contribute to the retention, development, and profitability of existing client relationships.
- Actively support renewals and tenders by providing innovative claims solutions and ensuring effective ongoing claims programme management.
- Identify mid-term revenue opportunities arising from claims activity, such as major losses or claims defensibility initiatives.
Operational and Service Delivery
- Agree service specifications with Account Directors to ensure client needs are met while maintaining account profitability.
- Deliver end‑to‑end claims service in line with agreed policies, procedures, and service standards.
- Support revenue budgeting, forecasting, and monitoring with relevant stakeholders.
- Prepare and manage claims-related documentation, including claims handling agreements, service levels, delegated authorities, and run‑off or exit arrangements.
- Manage the performance and quality of service delivered by claims teams, account teams, and key external suppliers.
- Act as a technical referral point where appropriately qualified, under the guidance of senior technical colleagues.
Claims Strategy and Market Engagement
- Develop and implement claims strategies aligned to the client’s insurance history, claims profile, and risk financing approach.
- Provide claims analysis and statistics to support renewals, tenders, and market presentations.
- Attend internal client review meetings and provide comprehensive claims insights to support retention and broking strategies.
- Build strong working relationships with Client Relationship Directors, Account Directors, and Account Executives to ensure effective market access.
General Responsibilities
- Support the organization’s operational governance and risk management processes.
- Maintain all relevant qualifications and Continuing Professional Development (CPD).
- Keep knowledge current regarding industry sectors, claims trends, and insurance market developments, sharing expertise with colleagues.
- Undertake any other duties appropriate to the role and level of responsibility.
Qualifications
What you’ll bring
- Significant, hands‑on experience in UK commercial insurance claims, with a strong emphasis on major and complex losses.
- Deep technical knowledge of insurance products, policy wordings, and insurance market practices.
- Proven experience in Property Damage claims within complex loss environments.
- Excellent interpersonal and communication skills, with the ability to influence and build credibility with senior internal and external stakeholders.
- A strong client advocacy approach, with a track record of delivering consistently high levels of service.
- Experience operating within structured claims processes, systems, and governance frameworks.
- Professional insurance qualifications such as ACII, CII, or CILA are preferred, or equivalent relevant industry experience.
What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
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