IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits
The Opportunity
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You'll Do
- Lead service onboarding and go?live activities
- Manage day?to?day service delivery across multiple accounts
- Produce and present monthly service performance reports
- Maintain service documentation, registers, and action plans
- Manage change requests and ensure process compliance
- Identify and implement service improvements
- Work closely with technical, solutions, and sales teams
- Support customer meetings, service reviews, and account development
What You'll Bring
Essential
- Experience in Service Delivery Management
- Strong background in IT & communications managed services
- Excellent customer?facing and relationship?building skills
- Confident with Excel, PowerPoint, Visio, Power BI and Word
- ITSM experience
- Security Cleared or willing to obtain clearance
Desirable
- ITIL Foundation (v3 or v4)
- Experience in SIAM environments
- Process design and improvement skills
Who You Are
- Customer?focused, proactive, and solutions?driven
- Strong communicator who can simplify technical information
- Calm under pressure and able to juggle multiple accounts
- Analytical, organised, and committed to continual improvement
- Professional, confident, and effective in client?facing situations
You’ll join a forward?thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.
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