The Technical Services Manager is responsible for the strategic planning, implementation, operation, and ongoing support of the Trust’s corporate computer systems and associated digital infrastructure.
The post holder will provide technical support for server, cloud, backup, and virtualisation platforms, ensuring systems are secure, resilient, and aligned with the Trust’s Digital Strategy. The role requires extensive hands‑on technical expertise, strong project management capability using PRINCE2 principles, and the ability to provide expert advice and leadership within a complex healthcare environment.
Working closely with ICT colleagues, suppliers, and stakeholders across the Trust, the Technical Services Manager will ensure high‑quality, customer‑focused ICT services that directly support clinical and operational care delivery.
Key Responsibilities
- Provide expert support for corporate computer systems, including routine maintenance, configuration management, change management, and problem management, in line with ITIL standards.
- Lead the assessment, planning, and implementation of server, cloud, and infrastructure technologies, including Microsoft platforms, virtualisation, storage, and associated systems.
- Manage and deliver assigned ICT projects using PRINCE2 methodology, ensuring delivery against agreed quality, budget, and timescales.
- Act as a technical authority for system design, documentation, and operational policies, ensuring standards are defined, maintained, and adhered to.
- Provide ICT advice, guidance, and consultancy on the procurement, implementation, and ongoing operation of corporate systems.
- Use ServiceNow to manage incidents, changes, assets, and reporting, ensuring accurate records and effective communication with users and teams.
- Support the development of the Trust’s digital and cloud environments in line with organisational strategy.
- Mentor and support junior ICT staff through knowledge transfer and professional development.
- Liaise with internal and external stakeholders, including suppliers, to ensure the smooth, secure, and effective delivery of ICT services.
- Participate in out‑of‑hours support rotas as required.
Technical and Operational Responsibilities
- Take day‑to‑day responsibility for the development, configuration, and support of server and infrastructure systems.
- Develop, install, and customise application software and systems.
- Ensure comprehensive technical documentation is produced and maintained for all supported systems.
- Contribute to business continuity, disaster recovery planning, and cyber resilience initiatives.
- Keep abreast of emerging technologies and industry best practice, including digital and cyber‑security developments.
Service Management and Customer Focus
- Ensure timely and professional communication with users regarding incidents, changes, and service impacts.
- Escalate issues appropriately and ensure service risks are identified, managed, and mitigated.
- Maintain Trust‑wide ICT standards to support safe, effective, and high‑quality patient care.
Project and Change Management
- Lead and contribute to ICT projects, ensuring alignment with Trust priorities and user requirements.
- Work collaboratively with project teams and stakeholders to deliver solutions that meet clinical and business objectives.
- Prepare presentations and technical briefings for users and stakeholders as required.
Leadership, Governance, and Compliance
- Support and mentor junior staff, promoting a culture of continuous learning and improvement.
- Ensure compliance with legal, statutory, and Trust obligations, including information governance, health and safety, and risk management.
- Promote equality, diversity, safeguarding, and infection prevention policies in line with Trust standards.
- Participate in appraisal, training, and professional development activities, supporting both personal and team growth.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
This advert closes on Monday 11 May 2026.
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