SAP SD Specialist – OTC & Support Expert

Key Responsibilities

• Participates in meetings and build trust with internal business customers, understand business objectives and seeks alignment
• Participates, analyzes and implements sales and distribution related changes as prioritized by the IT and business owners
• Works as part of the Order–to-Cash team accountable for resolving SAP issues, change requests, enhancements raised via the helpdesk or through the other possible channels
• Provides Level 2 and Level 3 support for sales and distribution related business processes and applicable IT solutions
• Analyzes and develops functional specifications and communicates to technical developers in order to develop the required solutions in the most efficient way
• Works on assigned SAP Sales Distribution related project work and provides periodic status updates and performs work in alignment with the project guidelines
• Works in close integration with the business unit departments, in order to make sure the solutions designed meet the requirements and the work done meets the expectations in terms of planning and priorities
• Assists with estimating work requests and service level measurements
• Coordinates with other partners across IT (on site) off-shore teams to manage enhancements and provide quality support

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