Overview
Lead and develop a team responsible for planning and executing assignments through technology (GSRealTime) for key operational areas, including the daily allocation of Customer Care and Baggage Teams, both during BAU and IROPs. Collaborate with Admin and Operations to ensure resources are planned and applied where they are most needed. Ensure compliance and accountability with all company and departmental procedures, including safety and security.
Responsibilities
- Lead and develop a team responsible for planning and executing assignments through technology such as GSRealTime for key operational areas, including the daily allocation of Customer Care and Baggage Teams, both during BAU and IROPs.
- Manage multiple software programs simultaneously to quickly analyze the operation and determine best course of action throughout the day
- Solve complex staffing situations to mitigate risks and drive results
- Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed
- Think strategically, develop reports and identify opportunities to improve processes to drive performance, for example Key Turn metrics, Door Opening times, Misconnections rates, Transfer ADP performance
- Communicate procedural changes to Airport Service Managers and other team members
- Ensure compliance and accountability follow through, and support as an escalation point
- Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance
- Assist with Airport Service Manager recruitment and support their development
- Solicit ideas and/or feedback from team members and accept accountability for follow-through
- Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments
- Conduct grievance hearings and serve as a grievance hearing officer as necessary
Minimum Qualifications
- 3 years airline supervisory experience
- 3 years airline operations experience
Skills, Licenses, and Certifications
- Strong Leadership skills with the ability to manage, motivate and influence a team to achieve results.
- Strong analytical thinking with the ability to interpret data from different systems and synthesize insights and identify patterns, anomalies, and trends to make informed decisions.
- Strong problem-solving and decision-making skills with the ability to perform in a fast-paced environment and apply critical thinking under pressure
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
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