Key Responsibilities
The Community Transport Team Lead will manage the day‑to‑day operation of the project in partnership with the Senior Management Teams at Age Cymru Dyfed and Dolen Teifi, supervising the coordinator at Age Cymru Dyfed. The role includes oversight of project reporting, attendance at events and meetings to promote the service, and ensuring vehicles are fully utilised.
- Oversee the day‑to‑day running of the project supported by the Senior Management Teams at Age Cymru Dyfed and Dolen Teifi.
- Supervise the coordinator based at Age Cymru Dyfed.
- Oversee project and reporting, attendance at events and meetings to promote the service and ensure vehicles are fully utilised.
- Collate data from the CRM system Charitylog to facilitate required reporting for the funder.
- Ensure invoices and payment requests are managed and submitted on time.
- Cover for the coordinator when needed to maintain service accessibility.
- Ensure signposts and referrals are recorded and reported to demonstrate the added value from the project.
- Monitor service user feedback to drive continuous service improvement.
- Liaise with Dolen Teifi to ensure vehicle coordination and maintenance is managed appropriately.
- Provide services that are adaptable, either face‑to‑face in the home/office, and/or telephone to meet the needs of the individual.
- Work as part of a team with other advice staff and volunteers.
Skills, Qualities and Experience
Essential (E) or Desirable (D):
- The ability to listen and communicate effectively and establish a good rapport with people. (E)
- Knowledge and understanding of the complex and difficult issues faced by older people living in West Wales. (E)
- Understanding of the needs of clients’ transport accessibility issues. (E)
- An orderly approach to the coordination of service delivery and willingness to work within agreed procedures. (E)
- Aware of primary legislation in Wales. (E)
- Broad understanding of health and social care issues for older people and those who care or support them. (E)
- Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc. (E)
- The ability to work objectively, in a person‑centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professionals, other providers of service, etc. (E)
- Ability to work with a high degree of autonomy; manage time effectively and target promotional activity to events of greatest benefit. (E)
- Experience of and commitment to collaborative working and co‑production. (E)
- Spoken and written Welsh to a minimum of level 3. (D)
- Previous experience working with community transport, older people and/or people living with disability. (D)
Additional Requirements
- Satisfactory DBS check and personal references.
- Current full UK driving licence and full use of a car for work purposes with appropriate business insurance cover in place.
Benefits
31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with 1 additional long service day for the first 5 years of employment.
- Employer contribution to Government Nest Pension Scheme.
- Employment Assistance Programme – a confidential employee benefit designed to help you deal with personal and professional problems that could affect health and wellbeing.
- Free 24‑hour confidential helpline to assist with health and wellbeing, including support with:
- Stress and Anxiety
- Counselling
- Family Issues
- Bereavement
- Financial Wellbeing
- Childcare Support
- Relationship Advice
- Legal Information
- Medical Information
- Tenancy and Housing Concerns
- Alcohol and Drug Issues
- Consumer Issues
- 24‑hour access to Virtual GP Service for employees and their families.
- Access to a range of discounts via the “Blue Light Card” Scheme.
- Eyecare Voucher Scheme.
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