Role Overview
As Administration Manager, you’ll play a central role in keeping a complex and fast‑moving Trauma & Orthopaedics service running efficiently. You’ll lead a hard‑working and diverse administrative team who manage high volumes, competing demands and challenging deadlines every day. This role offers the chance to drive improvements, influence change, and build a resilient, skilled workforce.
Key Responsibilities
- Oversee daily administrative operations, manage staff, coordinate waiting lists, support consultants and guide service improvements to ensure patient access standards are met.
- Handle operational challenges, lead change, analyse data and keep complex workflows on track during busy periods.
- Provide daily leadership to the Directorate’s administrative staff, including authorising leave, resolving issues and liaising with HR regarding sickness and phased returns to work.
- Reallocate staff and reprioritise workload to maintain service continuity during sickness or sudden increases in demand.
- Determine actions to prevent waiting time breaches, such as adjusting pathways, capacity or task distribution.
- Respond to administrative complaints or operational issues, ensuring proper information is gathered and appropriate actions are taken.
- Ensure smooth-running of the busy T&O departments and the allocation of secretarial support to consultants and clinical sessions.
- Produce agendas, chair and transcribe minutes of monthly administration meetings and disseminate the Trust Core Brief.
- Recruit, interview and develop secretarial staff, including drafting adverts, short‑listing, conducting interviews, chairing interview panels and advising on appointments.
- Plan and deliver staff training, appraisals, PDP plans and mandatory training to meet Health and Safety and Trust requirements.
Typical Decisions
- Managing a diverse workforce to maintain KPIs and productivity.
- Reallocating staff during sickness or surges in demand.
- Preventing waiting time breaches by adjusting pathways and capacity.
- Responding to complaints and operational issues with the right information and actions.
- Ensuring the smooth‑running of administrative functions in busy T&O departments.
Qualifications
- Organised, resilient, confident leader capable of managing a team.
- Strong communication skills and a proactive approach to problem solving.
- Solid experience in managing staff and making decisions quickly.
- Excellent Microsoft Office skills.
- Alignment with our PRIDE values.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream – access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24‑hours confidential counselling support
- On‑site Nursery at NNUH Colney Lane
- On‑site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
About Norfolk and Norwich University Hospital
Norfolk and Norwich University Hospital (NNUH) is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people in Norfolk and surrounding areas. It is a teaching and research hospital, at the forefront of innovation, home to state‑of‑the‑art facilities such as the Quadram Institute, and works closely with the University of East Anglia. The workforce represents staff from 94 countries worldwide.
We are a friendly, collaborative hospital, working with local services and home to the N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and additional support as outlined above.
Please review the attached job description and person specification for detailed information of responsibilities.
This advert closes on Sunday 26 Apr 2026.
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