Position: Support Manager
Location: Lincoln
Hours: 37.5 contracted hours per week
Salary: £32,564.31 per annum
Closing Date: 19/05/2026
Job ref: 5021
We are seeking a highly motivated Support Manager to work with the Operations Manager and lead a support team in Lincoln, delivering high‑quality support to adults with learning disabilities in their homes. The role requires exemplary leadership, strong compliance focus, and a heart for customer‑centred care.
Key Responsibilities
- Lead and directly manage a team of support workers, ensuring high‑quality, personalised support
- Act as an exemplary role model to staff, keeping customers at the centre of all services
- Ensure compliance with company policies, industry regulations, and legal requirements
- Support customers with mental health conditions and learning disabilities across Lincoln and surrounding areas
- Develop and maintain strong working relationships with key stakeholders, customers, families, and external agencies
- Manage and resolve staff issues effectively, adhering to policies and procedures
- Conduct risk assessments and crisis management, including de‑escalation techniques
- Oversee quality assurance, ensuring service delivery meets and exceeds expectations
- Promote staff development through training, performance management, and supervision
- Ensure confidentiality and compliance with the Data Protection Act (DPA) 2018 and GDPR
- Work flexibly, including occasional weekends, bank holidays, and sleep‑in duties if required
- Contribute to business development and service growth initiatives
Person Specification – Essential
- Minimum 2 years of experience in adult care, supporting individuals with mental health conditions and learning disabilities
- Previous experience in team leadership and staff management within health and social care
- Strong understanding of person‑centred care and complex mental health conditions
- Strong IT literacy, including experience with digital care systems
- Ability to work under pressure, manage time effectively and meet deadlines
- Excellent verbal and written communication skills
- Commitment to ongoing training and professional development
- Business development experience with a drive to expand services
- UK driving licence
- NVQ Level 5 in Health and Social Care (or equivalent qualification) or willingness to achieve
Person Specification – Desirable
- Experience working alongside Support Managers and Operations Managers in a similar role
- Understanding of health and social care compliance frameworks
- Knowledge of stakeholder engagement and relationship management
We are an equal opportunities employer who values its staff and the difference they make to their customers. We do not tolerate racism or discrimination of any kind and are committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
Benefits
- Paid holiday (25–30 days with long service, plus bank holidays, pro‑rata for part‑time hours)
- Sector‑specific training as part of induction plus opportunities for professional development
- Access to Perks at Work for discounts on cinema tickets, shopping vouchers and more
- Long‑service awards payable in 5‑year increments
- Golden Hello/refer a friend – up to £500
- Cycle‑to‑work scheme
- Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you meet the threshold)
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