- Create service delivery playbooks
We are looking for an IFM Program Lead – Enablement for our Integrated Facility Management business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
The IFM Program Lead – Enablement EMEA drives operational excellence through technology integration, process improvement, and specialized program management across the EMEA portfolio. This role leads the implementation of workplace innovation initiatives, manages wellness programs, and enables service delivery enhancement through technology and standardization. The position is responsible for testing and integrating new solutions, managing specialized amenity programs, and supporting the broader workplace experience transformation agenda.
What this job involves
Technology & Innovation Leadership
- Partner with Amazon/JLL tech teams on workplace solutions
- Lead implementation of automation and innovation initiatives
- Coordinate pilot programs for new service delivery tools
- Drive adoption of workplace management systems
- Support integration of emerging technologies
- Develop digital transformation roadmaps
Wellness Program Management
- Direct fitness center operations across portfolio
- Oversee gymnasium management and programming
- Coordinate fitness class scheduling and delivery
- Manage wellness initiative implementation
- Monitor program performance and utilizationDrive continuous program improvement
Specialized Program Management
- Lead Dogs at Work program implementation
- Develop and maintain program guidelines
- Ensure compliance with health and safety standards
- Coordinate registration and verification processes
- Manage program communications
- Monitor program effectiveness
Process Excellence
- Develop standardized operational procedures
- Implement best practice frameworks
- Lead continuous improvement initiatives
- Create service delivery playbooks
- Drive operational efficiency
- Support change management
Portfolio Analytics & Reporting
- Implement workplace analytics tools
- Develop performance dashboards
- Support data-driven decision making
- Monitor program effectiveness
- Track improvement initiatives
- Prepare analytical reports
Ad Hoc Program Development
- Lead undefined/emerging workplace programs
- Provide interim management for new initiatives
- Support rapid deployment of critical programsAct as incubator for new service lines
- Develop scalable solutions
- Enable program transitions
Essential Experience
- 8+ years' experience in workplace services/facilities management
- Strong background in process improvement and innovation
- Experience managing specialized workplace programs
- Track record of technology implementation
- Proven success in change management
- Experience in program development
- Background in data analytics
Technical Competence
- Understanding of workplace technology platforms
- Knowledge of process improvement methodologies
- Expertise in program management
- Proficiency in data analysis
- Understanding of wellness program management
- Experience with quality management systems
- Knowledge of health and safety requirements
Leadership & Personal Qualities
- Innovation mindset
- Strong analytical abilities
- Excellence in stakeholder management
- Change management expertise
- Problem-solving capabilities
- Project management skills
- Strategic thinking abilities
- Cultural awareness
Qualifications
- Bachelor's degree in Business, Technology, or related field
- Project management certifications (PMP, Prince2)
- Process improvement certifications (Six Sigma, Lean)
- Wellness program certifications beneficial
- Fluent in English; additional European languages advantageous
What You Can Expect From Us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…
#J-18808-Ljbffr”, “datePosted”: “2026-05-08”, “hiringOrganization”: { “@type”: “Organization”, “name”: “JLL”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__426665978__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }- Create service delivery playbooks
We are looking for an IFM Program Lead – Enablement for our Integrated Facility Management business line.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
The IFM Program Lead – Enablement EMEA drives operational excellence through technology integration, process improvement, and specialized program management across the EMEA portfolio. This role leads the implementation of workplace innovation initiatives, manages wellness programs, and enables service delivery enhancement through technology and standardization. The position is responsible for testing and integrating new solutions, managing specialized amenity programs, and supporting the broader workplace experience transformation agenda.
What this job involves
Technology & Innovation Leadership
- Partner with Amazon/JLL tech teams on workplace solutions
- Lead implementation of automation and innovation initiatives
- Coordinate pilot programs for new service delivery tools
- Drive adoption of workplace management systems
- Support integration of emerging technologies
- Develop digital transformation roadmaps
Wellness Program Management
- Direct fitness center operations across portfolio
- Oversee gymnasium management and programming
- Coordinate fitness class scheduling and delivery
- Manage wellness initiative implementation
- Monitor program performance and utilizationDrive continuous program improvement
Specialized Program Management
- Lead Dogs at Work program implementation
- Develop and maintain program guidelines
- Ensure compliance with health and safety standards
- Coordinate registration and verification processes
- Manage program communications
- Monitor program effectiveness
Process Excellence
- Develop standardized operational procedures
- Implement best practice frameworks
- Lead continuous improvement initiatives
- Create service delivery playbooks
- Drive operational efficiency
- Support change management
Portfolio Analytics & Reporting
- Implement workplace analytics tools
- Develop performance dashboards
- Support data-driven decision making
- Monitor program effectiveness
- Track improvement initiatives
- Prepare analytical reports
Ad Hoc Program Development
- Lead undefined/emerging workplace programs
- Provide interim management for new initiatives
- Support rapid deployment of critical programsAct as incubator for new service lines
- Develop scalable solutions
- Enable program transitions
Essential Experience
- 8+ years’ experience in workplace services/facilities management
- Strong background in process improvement and innovation
- Experience managing specialized workplace programs
- Track record of technology implementation
- Proven success in change management
- Experience in program development
- Background in data analytics
Technical Competence
- Understanding of workplace technology platforms
- Knowledge of process improvement methodologies
- Expertise in program management
- Proficiency in data analysis
- Understanding of wellness program management
- Experience with quality management systems
- Knowledge of health and safety requirements
Leadership & Personal Qualities
- Innovation mindset
- Strong analytical abilities
- Excellence in stakeholder management
- Change management expertise
- Problem-solving capabilities
- Project management skills
- Strategic thinking abilities
- Cultural awareness
Qualifications
- Bachelor’s degree in Business, Technology, or related field
- Project management certifications (PMP, Prince2)
- Process improvement certifications (Six Sigma, Lean)
- Wellness program certifications beneficial
- Fluent in English; additional European languages advantageous
What You Can Expect From Us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…
#J-18808-Ljbffr…