Neighbourhood Officer (City Centre and Horsham St Faith with cover across the operating area)
Agile Hybrid Homeworking (office base Norwich)
Full time, 37 hours a week, Monday – Friday
Starting Salary at £36,255 per annum, with future progression opportunities to £38,567 plus Essential Car User entitlement of £4,548.48 per annum.
Permanent Contract
About the role
We’re recruiting two Neighbourhood Officers to join our team on a permanent basis. One post will be based in Norwich city centre; the other will be based in our North Hub (Horsham) and be expected to provide cover and support across our locations when needed. We’re looking for people who are customer‑focused, build strong relationships with colleagues and partners, and can confidently organise and prioritise a busy workload.
Responsibilities
- Responsible for the allocation and letting of empty homes in the Norwich and Norfolk area in line with policies and procedures.
- Deliver services that assist tenants to peacefully enjoy occupation of their homes, taking appropriate action in response to incidents of neighbour nuisance, anti‑social behaviour and harassment, up to and including attendance at County Court hearings for injunction and possession.
- City Centre post includes ten hours a week at a scheme based within the NR5 area which is service‑charged to residents and includes housing‑related administrative tasks supporting an asset‑based project.
- Horsham post will provide cover across Norfolk, including covering areas where there is high demand or cover for periods of leave.
- Support with Health and Safety checks.
- Work closely with the Tenancy Support Team and Income Recovery team.
- Collaborate with professional and voluntary agencies to develop good neighbourhood relations.
- Work with professional agencies to safeguard vulnerable adults and children.
About You
- Minimum of 5 GCSEs including Maths and English (Grade C/Level 4) or equivalent.
- Excellent communication skills, positive outlook and can‑do attitude.
- Knowledge of tenancy agreements, housing legislation and welfare benefits.
- Experience of multi‑agency/partnership working and face‑to‑face customer service.
- A valid driving licence and access to a vehicle; travel throughout Norfolk may be required.
- Required to undertake a basic Disclosure and Barring Service (DBS) check.
Benefits
- Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
- Generous contributory pension scheme.
- Employee Assistance Programme to support you when you need it.
- Health Cash Plan covering eye tests, prescriptions and other wellness perks.
- Utilities allowance to support hybrid home workers.
- Lots of training opportunities.
Employment Conditions
We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises, candidates must live within a 75‑minute commute of Norwich office (NR1 1HU).
Additional Information
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.
#J-18808-Ljbffr