Overview
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. This role sits on the Digital Product team, which builds and elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools. The role supports the strategy, development, and day-to-day improvement of consumer and employee-facing products.
You will spend time helping existing products run better while supporting the development and rollout of new products and features. This involves gathering feedback from the field, triaging bugs and issues, translating feedback into clear fixes for engineering, and supporting rollout and training so changes land smoothly. We are open to a range of experience levels, with potential leveling adjustments for more experienced candidates. Over time, you may grow into a builder who uses AI-assisted development tools to move the team faster.
Responsibilities
- Product Strategy & Research: understand user problems, gather feedback, and help shape what we build.
- Execution: triage issues, support launches and rollout, write documentation, and prototype solutions.
- Product Insights & Analytics: track metrics, analyze performance, and use data to inform decisions.
What You’ll Do
- Product Strategy & Research: Collaborate with product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify opportunities.
- Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements.
- Execution: Triage issues and improve core workflows; partner with the field and support teams to capture bugs, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering.
- Support launches, rollout, and training: Plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field.
- Support product development: Create and maintain clear documentation, product requirements, and user stories; assist across the full product lifecycle from ideation to launch.
- Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and prototypes to test ideas quickly before committing engineering resources.
Product Insights & Analytics
- Track and analyze metrics: Define, track, and analyze product metrics and KPIs; gather data to understand product performance and inform decisions.
- Build reporting and dashboards: Create and maintain dashboards and reports that show product health, adoption, and engagement.
- Support experimentation: Help design and analyze A/B tests to validate product hypotheses.
Who You Are
- 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure).
- Evidence you can ship: you’ve contributed to launching or improving a digital product, feature, workflow, or process end-to-end.
- Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype or ship working solutions.
- Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams) with frequent context switching.
- Bonus Points:
- A portfolio of AI-driven projects (side projects, prototypes, internal tools, automations).
- Experience with product execution tools like Linear, Asana, Notion (or similar).
- Familiarity with automation/no-code tools (Zapier, Make, Airtable, Retool, etc.).
- Exposure to consumer tech, retail, hospitality, or multi-site operations.
Benefits
- Equity package
- Private health and dental insurance
- 25 days of annual leave (plus bank holidays) and an additional paid day per year for pursuing a passion
- A salary sacrifice scheme for cycle to work, bike subscriptions, pensions, and medical
- Access to local fitness/class facilities near the office
- Exclusive access to our Regulars program – free coffee, matcha, and more
- Great culture with regular team events
Overview
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. This role sits on the Digital Product team, which builds and elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools. The role supports the strategy, development, and day-to-day improvement of consumer and employee-facing products.
You will spend time helping existing products run better while supporting the development and rollout of new products and features. This involves gathering feedback from the field, triaging bugs and issues, translating feedback into clear fixes for engineering, and supporting rollout and training so changes land smoothly. We are open to a range of experience levels, with potential leveling adjustments for more experienced candidates. Over time, you may grow into a builder who uses AI-assisted development tools to move the team faster.
Responsibilities
- Product Strategy & Research: understand user problems, gather feedback, and help shape what we build.
- Execution: triage issues, support launches and rollout, write documentation, and prototype solutions.
- Product Insights & Analytics: track metrics, analyze performance, and use data to inform decisions.
What You’ll Do
- Product Strategy & Research: Collaborate with product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify opportunities.
- Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements.
- Execution: Triage issues and improve core workflows; partner with the field and support teams to capture bugs, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering.
- Support launches, rollout, and training: Plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field.
- Support product development: Create and maintain clear documentation, product requirements, and user stories; assist across the full product lifecycle from ideation to launch.
- Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and prototypes to test ideas quickly before committing engineering resources.
Product Insights & Analytics
- Track and analyze metrics: Define, track, and analyze product metrics and KPIs; gather data to understand product performance and inform decisions.
- Build reporting and dashboards: Create and maintain dashboards and reports that show product health, adoption, and engagement.
- Support experimentation: Help design and analyze A/B tests to validate product hypotheses.
Who You Are
- 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure).
- Evidence you can ship: you’ve contributed to launching or improving a digital product, feature, workflow, or process end-to-end.
- Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype or ship working solutions.
- Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams) with frequent context switching.
- Bonus Points:
- A portfolio of AI-driven projects (side projects, prototypes, internal tools, automations).
- Experience with product execution tools like Linear, Asana, Notion (or similar).
- Familiarity with automation/no-code tools (Zapier, Make, Airtable, Retool, etc.).
- Exposure to consumer tech, retail, hospitality, or multi-site operations.
Benefits
- Equity package
- Private health and dental insurance
- 25 days of annual leave (plus bank holidays) and an additional paid day per year for pursuing a passion
- A salary sacrifice scheme for cycle to work, bike subscriptions, pensions, and medical
- Access to local fitness/class facilities near the office
- Exclusive access to our Regulars program – free coffee, matcha, and more
- Great culture with regular team events
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