Overview
Senior or Principal Product Manager to join Wise Account squad in London and help elevate the global Wise Account experience, specifically focused on Account Insights. You will lead a critical product area within the squad, with a mission to provide customers with insights and recommendations on their finances that will help them unlock the full potential of their wealth. This role will involve working with multiple teams across Wise to create a market-leading insights experience that enhances user engagement and financial growth through transparency, control and personalisation.
Responsibilities
- Shape the product vision, strategy, and roadmap for your product area, using a combination of data, customer research, broader market insights, and strong value-driven principles.
- Deliver on the strategy and KPIs by prioritising the most impactful projects on a quarterly basis, and working closely with Engineers, Designers, Analysts, Researchers, Compliance, and beyond.
- Communicate and collaborate effectively with other product teams and departments to deliver the best possible experience for the customer, including influencing areas not in your direct control.
- Go beyond the traditional boundaries of a product role to help deliver faster, whether it’s owning your product’s compliance risk, helping unblock technical issues, or analysing data yourself where necessary.
- Report to the Account Experience product lead, whose role is to help you find your own path to having a massive impact on the Wise mission.
What You’ll Get to Do
- Directly impact millions of customers worldwide, shaping how they experience and interact with their Wise Account.
- Own and execute your vision, with the autonomy to make key product decisions and see them through.
- Work in a fast-paced, mission-driven environment, where your work will have a direct and measurable impact on customers globally.
- Collaborate with a world-class team of engineers, designers, researchers, and analysts to bring ideas to life.
Qualifications
- 5+ years of experience building customer-facing digital products, preferably in UX and customer journey optimisation, ideally in fintech, banking, or technology-driven organisations.
- Customer-obsessed and data-driven, deeply understanding customer needs, pain points, and behaviours, with strong analytical skills.
- Clear communicator who can adapt to your audience and deliver key messages efficiently.
- Good technical understanding that can help unblock decisions from engineering leadership.
- Hands on, willing to go beyond a traditional product role to help the team and product succeed.
- Experience in fintech or finance is not a requirement; fast learner with proven adaptability across domains.
Additional Information
We are a diverse, equitable, and inclusive team. We celebrate differences and strive to create an inclusive environment where every team member can contribute and grow. For more information about working at Wise, visit Wise.Jobs and follow us on LinkedIn and Instagram.
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