About the role
Are you passionate about putting residents at the heart of housing investment? Join our Housing Quality team and play a key role in shaping how homes and neighbourhoods improve. You’ll work closely with tenants, colleagues and contractors to influence repairs, major works, new builds and regeneration—making sure quality, communication and customer experience never slip. If collaboration, impact and meaningful engagement motivate you, we’d love to hear from you today now.
About you
- A strong passion for resident involvement, advocacy and inclusive engagement, ensuring tenant voices influence investment decisions
- Excellent communication and liaison skills, confident working with residents, contractors, councillors and multi-disciplinary teams
- A customer-focused, empathetic approach, with the ability to support residents through disruption, complaints and individual needs
- Proven quality assurance and attention to detail, ensuring works meet standards, expectations and deliver long-term benefit
- Strong organisation, reporting and coordination skills, able to manage events, visits, monitoring, performance data and feedback
- Commitment to health and safety, equality and continuous improvement, with a proactive, solutions-focused mindset
What you will do
- Act as the key link between residents, housing teams and contractors, ensuring resident liaison requirements are met throughout investment programmes
- Promote and support resident engagement, organising events, open days, consultations and training to enable meaningful participation
- Communicate clearly and proactively with tenants and residents before, during and after works, managing expectations and access arrangements
- Support residents through improvement works, resolving issues and complaints with empathy and coordinating with relevant teams and agencies
- Quality‑assure works and aftercare, gathering feedback, monitoring satisfaction and using resident experience to inform service improvements
This position has a requirement for a Standard DBS Check.
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