Overview
The Neighbourhood Centre Service Manager will provide senior overall operational, quality and clinical leadership and responsibility for a Neighbourhood Centre. This means securing and assuring that the highest standard of clinical care is provided to our patients/service users when in treatment, covering all aspects of the quality agenda and all elements of operational leadership as part of the management team. The role also includes participating and leading the local management team in delivery of Trust objectives.
The post holder will provide clinical and operational leadership to teams within their service line to maximise effectiveness and efficiency of service provision. The aim is to ensure integrated quality, clinical, operational, and financial outcomes are achieved.
The post holder will provide: Clinical Leadership and Vision. Providing strong leadership, direction, and acting as a role model to ensure safe, high‑quality, evidence‑based care in line with trust strategies, Operational Management and Performance.
Key Responsibilities
- To ensure that patient safety is at the centre of service planning, analysis and delivery.
- To be a highly visible and proactive leader, acting as a clinical and operational resource and ensuring the sustained delivery of high standards of care and operational service delivery.
- To be responsible for exploring current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes.
- To be responsible for the delivery of high‑quality patient care and lead on facilitating improvement and transformational changes which impact positively on patient experience and outcomes.
- To participate in the contract monitoring and reviews for the VSCO contracts delivering services in the Centre(s).
- To recognise that effective operational delivery encompasses all elements of quality, safety, performance, workforce and finance.
- To ensure effective relationships with multi‑agency partners including emergency departments and acute trusts, local authority including housing, drug and alcohol services and other relevant teams, the police, London Ambulance Service and other agencies that form part of the urgent care system pathway.
- To lead on embedding digital health tools in everyday practices, and co‑produce data sessions to support staff understand local performance.
- To use real‑time data to drive daily operational decisions.
Commitments
- I will be kind, caring and polite.
- I will be prompt and value your time.
- I will take time to listen to you.
- I will be honest and direct with you.
- I will do what I say I will do.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
This advert closes on Monday 4 May 2026
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