Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy that partners with central government departments and agencies to transform public sector operations in the UK. Established over 30 years ago, we apply our skills in transformation, delivery and collaboration from across the Methods Group to create end‑to‑end business and technical solutions that are people‑centred, safe and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses. With people, technology and data at the heart of who we are, we believe in creating value and sustainability for our clients, staff, communities and the planet.
We support our clients in the success of their projects while working collaboratively to share skills and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Role Description
The SACM Lead will be responsible for creating, owning, and continually improving SACM practices in alignment with ITIL principles and a client’s IT and Service Management strategy. This includes maintaining the CMDB and Asset Register, driving governance, and ensuring configuration and asset data supports operational, change, and strategic decision‑making.
The role will focus on aligning SACM with the wider organisation’s IT Strategy and supporting ongoing efforts to integrate Discovery and Service Mapping into configuration management activities.
Candidates must have a strong track record as a SACM Lead, ideally with proven knowledge and understanding of how to align with ITIL processes and best practice.
Process Management & Improvement
- Developing and maintaining SACM policies, processes, templates, standards and documentation.
- Embedding SACM requirements within other key service management and operational processes.
- Creating and evolving a prioritised SACM roadmap aligned to an organisation’s IT service management strategy.
- Working with an IT Service Management toolset to identify and drive improvements in data quality, integration, automation and reporting.
CMDB & Asset Management
- Maintaining a healthy, accurate and precise CMDB and Asset Register within ServiceNow.
- Defining data quality standards for CIs and assets, including completeness and timeliness.
- Coordinating automated discovery outcomes with manual updates and reconciliation.
- Supporting lifecycle tracking from procurement to decommissioning.
- Aligning and promoting the Common Services Data Model.
Person Specification
- Proven track record in delivery in a similar role.
- Experience working in a high‑pressure environment.
- ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable).
- Experience of SLA reporting, Key Performance Indicators, dashboard reporting and trend analysis.
- Supplier management experience.
- Experience in case management toolsets – preferably ServiceNow.
- Excellent working knowledge of Microsoft Office – particularly Excel.
- Proven experience communicating with a variety of stakeholders at different levels.
- Strong team‑working skills.
- Self‑starter and proactively self‑managing, consistently identifying opportunities for improvement and driving process enhancements without needing direction.
- Strong interpersonal skills.
- Good communication and negotiation skills.
- Experience building strong working relationships with a variety of stakeholders.
By joining us you can expect
- Autonomy to develop and grow your skills and experience.
- Part of exciting project work that is making a difference in society.
- Strong, inspiring and thought‑provoking leadership.
- A supportive and collaborative environment.
As well as this, we offer:
- Development – access to LinkedIn Learning, a management development programme and training.
- Wellness – 24/7 confidential employee assistance programme.
- Social – office parties, pizza Fridays and commitment to charitable causes.
- Time off – 25 days a year.
- Pension – salary exchange scheme with 4% employer contribution and 5% employee contribution.
- Life Assurance – of 4 times base salary.
- Private Medical Insurance – non‑contributory (spouse and dependants included).
- Worldwide Travel Insurance – non‑contributory (spouse and dependants included).
- Benefits Platform – offering various retail and leisure discounts.
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy that partners with central government departments and agencies to transform public sector operations in the UK. Established over 30 years ago, we apply our skills in transformation, delivery and collaboration from across the Methods Group to create end‑to‑end business and technical solutions that are people‑centred, safe and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses. With people, technology and data at the heart of who we are, we believe in creating value and sustainability for our clients, staff, communities and the planet.
We support our clients in the success of their projects while working collaboratively to share skills and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Role Description
The SACM Lead will be responsible for creating, owning, and continually improving SACM practices in alignment with ITIL principles and a client’s IT and Service Management strategy. This includes maintaining the CMDB and Asset Register, driving governance, and ensuring configuration and asset data supports operational, change, and strategic decision‑making.
The role will focus on aligning SACM with the wider organisation’s IT Strategy and supporting ongoing efforts to integrate Discovery and Service Mapping into configuration management activities.
Candidates must have a strong track record as a SACM Lead, ideally with proven knowledge and understanding of how to align with ITIL processes and best practice.
Process Management & Improvement
- Developing and maintaining SACM policies, processes, templates, standards and documentation.
- Embedding SACM requirements within other key service management and operational processes.
- Creating and evolving a prioritised SACM roadmap aligned to an organisation’s IT service management strategy.
- Working with an IT Service Management toolset to identify and drive improvements in data quality, integration, automation and reporting.
CMDB & Asset Management
- Maintaining a healthy, accurate and precise CMDB and Asset Register within ServiceNow.
- Defining data quality standards for CIs and assets, including completeness and timeliness.
- Coordinating automated discovery outcomes with manual updates and reconciliation.
- Supporting lifecycle tracking from procurement to decommissioning.
- Aligning and promoting the Common Services Data Model.
Person Specification
- Proven track record in delivery in a similar role.
- Experience working in a high‑pressure environment.
- ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable).
- Experience of SLA reporting, Key Performance Indicators, dashboard reporting and trend analysis.
- Supplier management experience.
- Experience in case management toolsets – preferably ServiceNow.
- Excellent working knowledge of Microsoft Office – particularly Excel.
- Proven experience communicating with a variety of stakeholders at different levels.
- Strong team‑working skills.
- Self‑starter and proactively self‑managing, consistently identifying opportunities for improvement and driving process enhancements without needing direction.
- Strong interpersonal skills.
- Good communication and negotiation skills.
- Experience building strong working relationships with a variety of stakeholders.
By joining us you can expect
- Autonomy to develop and grow your skills and experience.
- Part of exciting project work that is making a difference in society.
- Strong, inspiring and thought‑provoking leadership.
- A supportive and collaborative environment.
As well as this, we offer:
- Development – access to LinkedIn Learning, a management development programme and training.
- Wellness – 24/7 confidential employee assistance programme.
- Social – office parties, pizza Fridays and commitment to charitable causes.
- Time off – 25 days a year.
- Pension – salary exchange scheme with 4% employer contribution and 5% employee contribution.
- Life Assurance – of 4 times base salary.
- Private Medical Insurance – non‑contributory (spouse and dependants included).
- Worldwide Travel Insurance – non‑contributory (spouse and dependants included).
- Benefits Platform – offering various retail and leisure discounts.
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