We are looking for an enthusiastic and motivated ‘self‑starter’ to join our team as Development Operations Manager.
This is a crucial role in income growth for the organisation, responsible for prospect research and structured pipeline management for our fundraisers; managing the Orchestra’s supporter database, Beacon, and the data it holds; gift processing and stewardship; and information management.
If this role is for you, you will be a driven, highly organised and efficient individual and have meticulous approach to data management, ensuring data quality and accuracy to help Manchester Camerata achieve its goals.
You don’t have to have a classical music background for this position. We just want someone who is passionate about the impact of music and how it can transform lives.
Key Responsibilities
- You'll create streamlined research processes to build tailored prospect pools for fundraisers, producing brief research profiles, gift capacity and propensity assessments, and network maps.
- You will coordinate deeper prospect research and mapping with an external consultancy company if required.
- You'll work closely with fundraisers to manage their prospect pipelines and suggest engagement strategies to progress gift acquisition.
- You'll conduct due diligence in compliance with our internal Due Diligence Policy and external regulations.
Database and information management
- Following the establishment of a brand new CRM system, Beacon, in 2024, you will ensure data is stored in a structured way, is appropriate and accurate, and is effectively utilised to drive performance and support the development and delivery of the orchestra’s strategic objectives.
- You will be responsible for supporting colleagues’ effective use of the system with your data and database knowledge and expertise.
- You will undertake data interrogation and analysis to support and maximise the work of the fundraising team.
- You will support the preparation of funding applications and reports to donors and funders with reliable data that demonstrates the orchestra’s impact.
- You will hold responsibility for the data flow between systems (for example, our finance system, Xero and our new CRM).
- You will manage regular processes including the effective import and export of data from our systems.
- To ensure data integrity, you’ll undertake data development, enrichment and cleaning projects, and find ways to improve system usage to ensure the highest quality data is available.
- You'll ensure the organisation adheres to GDPR and privacy regulations and keep abreast of changes to regulations.
- You’ll champion the effective use of data insight to support a data-driven approach.
Gift processing and stewardship
- You will be responsible for robust and accurate philanthropic income processing for transactions made by supporters.
- You’ll support fundraising colleagues/our CEO to ensure donors are thanked promptly and appropriately.
- You’ll ensure Gift Aid and other regulatory requirements are met for all transactions.
Other
- You will maintain up-to-date knowledge of system/market developments to support the identification of opportunities that will improve controls, efficiency and automation.
- You will carry out other such duties as may be required from time-to-time by the CEO, Head of Funding Partnerships, Head of Philanthropy or Head of Communications and Marketing.
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