A fast‑growing IT consultancy and cloud services organisation is seeking an IT Support Engineer to join the team. This is an excellent opportunity for a self‑motivated individual with experience in the managed services sector, looking to work with a wide range of technologies and progress their career.
Job Title: IT Support Engineer
Salary: £28,000 – £32,000 per annum, depending on experience.
Location: Hemel Hempstead
Hours: Monday to Friday, 8 am – 5 pm & 9 am – 6 pm
You'll thrive in a small but busy team environment where collaboration is key, with regular social events to build strong relationships and celebrate successes. We offer a supportive culture with tailored training opportunities to help you develop your skills and advance your career.
Key Responsibilities
- Managing service tickets via the internal system.
- Liaising with clients to ensure their IT requirements are met.
- Recommending, implementing, and supporting new technologies suited to client needs.
- Maintaining and optimising clients’ day‑to‑day IT operations.
- Providing support via telephone, remote administration tools, and on‑site visits.
- Managing projects from initial quotation through to post‑implementation support.
Required Skills and Experience
- Experience with Microsoft Windows 7 onwards and Office 2010 onwards.
- Strong experience with Microsoft 365.
- Exposure to infrastructure devices such as switches, routers, and firewalls.
- Experience working within a busy IT support desk environment.
- 2–3 years’ experience in IT support within the managed services sector.
- Full UK driving licence and access to own vehicle.
- Excellent customer service and communication skills.
- Strong attention to detail and ability to learn quickly.
- A proactive attitude with a passion for learning new technologies.
- Ability to work effectively within a friendly and collaborative team.
- Must be eligible to work in the UK without sponsorship.
Additional Information
- This role is primarily office‑based, with occasional travel to client sites required (approx. 2 days per month).
- The position is ideal for an individual who is passionate about IT and eager to develop their skills across a broad range of technologies.
- It offers significant opportunities for growth and career progression.
- Candidates with previous experience in roles such as IT Support Engineer, Infrastructure Engineer, IT Service Engineer, IT Support Consultant, or IT Service Consultant may also be considered.
YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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