Overview
We’re supporting a global enterprise undergoing a major transformation across technology operations and resilience. We are looking for a senior Data Analyst to drive resilience reporting, systemic risk analysis, and executive-level insight across critical technology platforms and services. This role focuses on building resilience KPIs, KRIs, dashboards, and reporting by bringing together data from incidents, observability platforms, change failures, and service management tools to provide clear visibility of risk and resilience maturity.
Key Responsibilities
- Design and maintain resilience KPIs and KRIs aligned to key operational resilience outcomes
- Integrate data from incidents, observability platforms, change failures, and service management tools
- Analyse trends to identify systemic weaknesses, control gaps, and improvement opportunities
- Produce clear, executive-ready dashboards and reporting for senior leadership
- Support prioritisation of remediation activity through evidence-based insight
- Deliver resilience scorecards, systemic risk reporting, and governance-ready analysis
Ideal Background
- Strong experience in data analytics within operational resilience, technology resilience, or enterprise risk environments
- Experience building dashboards and reporting across complex technology estates
- Strong understanding of incidents, service management, change management, and observability data
- Ability to translate technical and operational data into clear leadership insight
- Strong stakeholder engagement across technology, resilience, and governance teams
- Experience in financial services or highly regulated environments is highly desirable
- Strong fits may come from operational resilience analytics, technology risk reporting, enterprise data analytics, service management analytics, or resilience assurance backgrounds
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