Guest Services Manager

Job Description

A fantastic opportunity at voco St.David's Cardiff for a Guest Services Manager to join our team in our amazing Cardiff Bay, 5‑star hotel.

Salary: 35,009.70.

Responsibilities & Qualifications

• Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard.
• Proven track record with success at working with loyalty schemes and enrolments.
• Have an awareness of market trends and the ability to implement new initiatives.
• Good understanding of systems to support driving results (Opera, Delphi, Microsoft suite).
• Must meet the legal requirements to work in the UK.

Benefits

• 28 days holiday each year, including bank holidays, increasing up to 33 days pro‑rated.
• Company sick pay and life insurance.
• Wagestream financial wellbeing app to save, track and withdraw pay as you earn.
• Discounts for our hotels and restaurants worldwide.
• Discounts from over 15,000 stores, including retail and cinema.
• Refer a Friend programme.

Legal Notice

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

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