Systems Analyst

About the Role and our Ideal Candidate

You will lead the end-to-end change delivery for the council's systems, designing, configuring, and documenting changes to Mosaic and associated platforms like the Provider Portal and Business Objects/Google Looker. You will facilitate workshops to map current and future processes, translating service needs into highly functional forms, workflows, permissions, and data rules. You will coordinate User Acceptance Testing (UAT), produce user guidance and release notes, and partner with ICT to ensure safe deployments. Additionally, you will lead the triangulation and reconciliation of data quality across multiple source systems to drive targeted data cleaning efforts.

Skills Required

• Robust skills in business analysis, system configuration, testing, and technical writing.
• Excellent stakeholder facilitation skills and strong SQL/reporting literacy.
• Deep knowledge of Mosaic configuration, social care workflows, and statutory datasets.
• User-centred, evidence-led, highly organised, and resilient when working under time pressure.

Experience

• Proven experience in delivering production system changes with complete artefacts, including configuration notes, UAT plans, and release notes.
• Strong background collaborating with IT teams on system releases and experience supporting audits, inspections, and data quality or cleansing activities.

Work Location

Expected to be in the office at least 2-3 days per week.

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