IT Support Engineer
Location: High Wycombe
Term: Permanent, Full Time
Salary: £25000 - £35000 pa + excellent benefits
The Role
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.
For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties
- Respond to support tickets and work on internal improvement projects to deliver an amazing user experience to our internal customers, facilitate automation of internal processes and work to tight SLAs.
- Support users across a range of technologies and debug complex integration issues while ensuring the environment remains available and secure.
- Be a self‑starter with a passion for learning, a keen eye for detail, and excellent time management skills, managing multiple support tickets and project tasks concurrently.
- Help drive the technological choices of the business as part of the wider global Infrastructure and Support team.
Skills and experience required
- Professional experience with Microsoft Office 365 Administration.
- Experience of MacOS/Windows hardware & software troubleshooting.
- Professional experience working in another IT Support role.
Beneficial
- Azure/Entra ID cloud services.
- SharePoint Administration.
- Jira/Confluence administration.
- PowerShell scripting.
- Printer Troubleshooting.
- MDM Platforms (Apple Business Manager, Intune, JAMF).
- Android and iOS device support.
- Secure email gateways.
- ITIL-based Service Management.
- Networking fundamentals (TCP/IP, DNS, DHCP).
- Configuring or Supporting Single Sign-On (SSO).
- Professional use of CoPilot and AI tools.
- Full UK Driving Licence.
Benefits
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced maternity and paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
Equal Opportunity Employer: We are an equal‑opportunity employer committed to diversity and inclusion.
#J-18808-Ljbffr