At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Soft Services Manager who will oversee the day-to-day delivery of cleaning & guest services through a team of cleaners & receptionists, as well as the supervision of subcontractors for sanitary services, pest control and landscaping, at 2 of our client sites on the London Fire Brigade contract.
Contract: London Fire Brigade
Type: FTC until March 2027, with potential to become permanent
Hours: 40
Pay: £33,000 to £35,000
Location: 169 Union Street, London Bridge, SE1 0LL
Key Responsibilities
- Plan, organise and control site operations within agreed budgets and timescales.
- Develop and maintain excellent client relationships with your points of contact.
- Manage, support, and develop your staff to maintain contract standards.
- Control labour and materials expenditure and ensure deliveries within agreed budget limits.
- Recruit, train and develop and manage performance of the site-based cleaning & guest services teams.
- Manage the mobilisation of any new service lines, delegating tasks as appropriate and communicating with all relevant internal departments.
- Carry out frequent quality checks, both random and pre-planned, to ensure service delivery is being met, escalating any issues to the Building Manager.
- Ensure health and safety of all employees and where appropriate the client and/or public.
- Ensure that site documentation and compliance is maintained and correct.
- Ensure all administration is undertaken to provide the company and the client with the information they require to given deadlines.
- Ensure activities integrate with organisational requirements for quality management, health & safety, legal requirements, environmental policies, and duty of care.
- Uphold, safeguard, and promote the company's family values and philosophy relating to ethics, integrity, and corporate social responsibility.
- Ensuring stock counts are completed for your sites, in order to send updates to finance by the end of each month.
- Ensuring the audit tracker across the estate is managed and maintained on a weekly basis.
- Placing orders for uniform, stock, consumables etc for your sites, ensuring goods are received.
- Support ad hoc cleaning requests and/or additional duties as directed by the Building Manager & Account Manager.
- NB. This list is not exhaustive and from time-to-time ad hoc duties may be added to this list you will be expected to undertake with your role.
What we’re looking for
- Demonstrable track record of operational management or senior supervisory level in soft services/cleaning/fm (essential).
- Good communication skills, both internally and externally.
- Strong team working ethic and flexibility, with the ability to manage resources and cope under pressure.
- Good business development skills & good level and understanding of financial acumen.
- Health & Safety awareness/training.
- IT literate - basic to moderate understanding.
- IOSH Health & Safety qualification desirable.
What we offer you
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
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