Mortgage Officer

Mortgage Officer – Spider is advertising on behalf of our client who are seeking a Mortgage Officer to join their Processing team in this permanent, full-time role based in Saffron Walden.

This role will be fully office-based for the first 6–8 weeks for training, moving to a hybrid model of 1–2 days per week onsite thereafter. Candidates should ideally live within a 45-minute commute.

Fantastic Company Benefits Include:

• Competitive Salary: £25,000 - £27,000 per annum, depending on experience
• Holiday: 33 days including Bank Holidays, plus Holiday Exchange Scheme
• Employee Extras such as: performance‑related bonus, company pension (5% employee / 8.5% employer), life assurance, income protection, flexible and supportive working culture, health & wellbeing support

About the role:

As a Mortgage Officer, you will play a key role in delivering a high-quality service to members and brokers. You will manage mortgage applications from initial submission through to completion, ensuring accuracy, compliance, and excellent communication throughout the process. Working within a fast-paced Processing team, you will liaise with brokers, solicitors, and internal teams, helping to ensure smooth progression of applications while maintaining high standards of customer care. Working hours for this role will be 35 per week, Monday to Friday (between 8:30am – 5:30pm)

Main Duties and responsibilities:

• Manage end-to-end mortgage processing from application through to completion
• Liaise with brokers, including handling new applications, instructing valuations, and responding to queries
• Carry out administrative tasks including solicitor panel applications, issuing refunds, and processing post and emails
• Maintain high standards of accuracy, productivity, and regulatory compliance
• Provide excellent customer service, keeping all parties informed of progress or delays
• Identify and elevate complaints in line with company policy, including support for vulnerable customers

About you:

As a Mortgage Officer, you will have strong attention to detail and a commitment to delivering accurate, high-quality work. You will be a confident communicator, able to engage effectively with members, brokers, and third parties. You will be proactive in resolving issues, managing complaints, and prioritising workloads in a busy environment. A collaborative mindset and the ability to work as part of a team are essential. Experience with Microsoft Office tools such as Excel and Outlook is required, and knowledge of systems such as Finova would be advantageous.

Why them:

They are an organisation built on supporting its members, communities, and people. With a strong focus on collaboration, inclusivity, and personal development, this is an opportunity to be part of a team that truly values its employees. Their culture encourages individuality, teamwork, and a shared commitment to delivering excellent service while making a meaningful difference.

We expect reasonable adjustments for disabled applicants. If you require any adjustments such as access or information in an alternative format, please inform us as soon as you can so we can provide them.

No recruitment agencies, please.

#J-18808-Ljbffr