Field Service Manager in Manchester

Job Description

We have a brand new role available for a Field Service Manager; a technical role with a real focus on customer service. The role is based in Middleton and will suit someone with technical service and engineering skills & experience.

What You Get

• Negotiable basic salary DOE
• Enhanced pension
• 25 days holiday + stats
• Life assurance
• The opportunity to work for a world class manufacturer who dominate their marketplace.

The Job

• You’ll be responsible for a small team of field service engineers and administrators who are often overseas.
• You’ll be responsible for the effective planning, resource management and coordination of the team when working on overseas installations/commissioning, process optimisation and general maintenance and repair.
• You’ll ensure that all relevant drawings and documentation relative the engineers visits are complete and available.
• Dealing with customer queries regarding technical or engineering issues.
• Liaise with other business units with regards to major installation projects.
• Create and issue technical quotations, order creation and definition and relevant costings, and follow up as needed.
• Organise staff training, approval of flights and expenses.
• You will be required to visit customer sites overseas on an infrequent basis, mainly in the period of induction.

About You

• Previous leadership experience is essential, ideally with an understanding of the management of remote teams.
• Engineering qualification, ideally HNC or above.
• Experience of coaching and developing teams.
• PC literate with MS Office and MRP/ERP management systems.
• You’ll be a confident and articulate communicator – telephone, face to face and written.
• Excellent customer service skills.

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