Service Engineer

Service Engineer / Mechanical & Electrical Engineer

Redpack Packaging Machinery are looking for a Service Engineer / Mechanical & Electrical Engineer to join their team on a full-time, permanent basis in Norwich, Norfolk. This is a varied and hands‑on role supporting customers with installation, maintenance and fault finding of machinery, both within the UK and occasionally overseas.

Company Benefits

• Competitive Salary: £37,050 – £39,000 per annum OTE £60,000 / Overtime: Paid at 1.5x after standard hours and double time on Sundays
• Holiday: 25 days annual leave per annum, plus bank holidays
• Pension: Contributory pension scheme (5% employee / 4% employer)
• Additional: Daily vending allowance, free fresh fruit every Tuesday and Thursday, and regular staff events and team‑building activities. Company van, fuel and credit cards, laptop, and company phone.

About the Role

As a Service Engineer / Mechanical & Electrical Engineer, you will diagnose and resolve mechanical, electrical, and control system faults, as well as install and commission machinery at customer sites. You will carry out planned preventative maintenance (PPM) and reactive service visits, while providing on‑site and remote technical support and training. You will complete service reports accurately, collaborate with internal teams, and ensure all work meets health and safety standards. The role is based on a 37‑hour week and includes an on-call rota, flexible working hours, no day the same, travel, mainly within the UK with some international travel.

Main Duties and Responsibilities

• Diagnose and resolve mechanical, electrical, and control system faults
• Install and commission machinery at customer sites, ensuring successful handover
• Carry out planned preventative maintenance (PPM) and reactive service visits
• Provide on‑site and remote technical support and customer training
• Complete service reports accurately and keep documentation up to date
• Collaborate with internal teams, identify issues, and communicate effectively with relevant personnel
• Uphold health and safety standards, participate in on‑call rota and travel, and carry out additional duties as required

About You

You will have strong mechanical and electrical fault‑finding skills, and the ability to diagnose and resolve issues efficiently. You will be comfortable working both independently and in customer‑facing environments, providing a high level of service and technical support. You will be flexible in your approach to working hours and travel, with the ability to communicate effectively, identify issues, and collaborate with internal teams. A proactive attitude, attention to detail, and commitment to quality will be essential in delivering successful outcomes. Candidates must also hold a valid UK driving licence.

Candidates must be authorised to work in the UK.

About Redpack Packaging Machinery

Redpack Packaging Machinery design, manufacture and supply machinery solutions, supporting customers through installation, maintenance, and ongoing service.

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