Service Operations Engineer (2nd Line) – Stoke-on-Trent, UK | Hybrid | Defence & Secure Environment
iO Associates are partnered with a specialist secure ICT provider supporting the UK Defence and Security sector, currently looking to hire Service Operations Engineer to join their growing operations team.
Key Responsibilities:
- Provide 2nd line support across hardware, software, networking, and cloud
- Troubleshoot and resolve incidents within SLAs, supporting 1st line as escalation
- Monitor systems, manage patching, and implement changes
- Coordinate with vendors and internal teams on complex issues
Key Requirements:
- 2+ years in IT support / Service Desk (ideally MSP)
- Strong Windows, Microsoft 365, and basic networking knowledge
- Exposure to virtualisation (VMware/Hyper‑V) and cloud (Azure/AWS)
- Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira)
Security Requirements:
Must be eligible for UK Security Clearance + DV Clearance. No sponsorship available.
What’s on Offer:
- Work within defence & secure environments
- Strong technical exposure and growth opportunities
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