Microsoft Power Platform Support Engineer
£45,000 - £50,000 + industry-\
Full-Time | Microsoft Solutions Partner
Benefits
- 9-day fortnight – every other Friday off
- Hybrid working – work from home, a regional hub, or our modern Reading office
- Private Medical Insurance (Vitality Health)
- Medical Cash Plan (Medicash)
- Income Protection and Death in Service (YuLife)
- 25-28 days holiday (increases with tenure) + birthday off
- EV car scheme
- Cycle to Work
- Gym discounts
- Costco membership
- Buy/sell up to 10 days holiday annually
- Pension scheme – 5.5% employer / 4% employee
- Employee Assistance Programme
- Professional & personal training budget
- Quarterly check‑ins & ongoing development support
- Recognition & reward programmes – including spot bonuses and long‑service awards
- Award‑winning culture – recognised as a Great Place to Work across multiple categories
About the Role
We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high‑growth Microsoft partner.
You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.
Key Responsibilities
- Troubleshoot technical issues across Microsoft Power Platform tools
- Provide clear, professional support to customers via ticketing systems and meetings
- Collaborate with development and consulting teams on escalations
- Track and document issues effectively to ensure timely resolutions
- Stay up to date on platform updates and share insights with customers and team
- Contribute to service improvement and internal knowledge base
Ideal Skills & Experience
- Experience in a troubleshooting, technical support or similar based position
- Experience supporting Power Platform (Power Apps, Power Automate or Power BI)
- Exposure to Microsoft Dynamics 365 (strong plus, not essential)
- Strong troubleshooting and customer service skills
- Knowledge of SQL and databases is advantageous
- Familiar with ticketing and CRM systems
- Excellent written and verbal communication skills
- Self‑motivated, team‑oriented and eager to learn
Location & Working Style
Remote - UK. Onboarding will involve some in‑office time; typically 1-2 in‑person team meetings per month.
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