Role
Walking role – Photocopiers / Print / MFD / laptops / tablets
Location
Inner M25 / London
Overview
We're recruiting for a customer‑facing FSE to support high‑end print and IT hardware / laptop devices across multiple client sites around the London region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast‑paced environment.
Key Responsibilities
- Attend service calls to diagnose and repair faults on MFDs / IT hardware
- Perform effective maintenance through cleaning, adjustments, and part replacements
- Carry out routine preventative servicing
- Escalate complex issues promptly and collaborate with technical colleagues when needed
- Install new equipment and ensure optimal performance and customer satisfaction
Candidate Skills
- Extensive hands‑on experience supporting MFDs, photocopiers, and IT hardware / laptops in a field‑based environment
- Advanced fault diagnosis and resolution skills, with a methodical approach to troubleshooting and a commitment to first‑time fix success
- Strong customer‑facing communication, able to build trust, manage expectations, and deliver a consistently high standard of service
- Commercial awareness, understanding the impact of service delivery on client satisfaction and contract performance
- Proactive mindset, always looking for ways to improve processes, reduce downtime, and enhance the customer experience
What's On Offer
- Up to £36,000 salary
- 1‑6 zone travel card
- 23 days holiday
- Company pension
- Supportive team and career development
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