Job Summary
As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers.
Key Responsibilities and Activities
- Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
- Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services.
- Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.
- Receive & Respond to customer RFI / RFP’s.
- Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.
Core Competences
- Strong Team Player + high EQ
- Customer Obsessed
- Strong Critical Thinking skills.
- Commercial & Business creativity
- Process Driven & Execution Oriented
- Data Driven Mentality
- Ability to work through Ambiguity
Qualifications
- 5-7+ years of Account Management experience supporting Game Industry Customers.
- Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc).
- Experience managing and growing an existing book of business in excess of $20M+ ACV.
- Existing experience selling to or working within the Player Engagement ecosystem.
- High attention to detail and ability to deliver as a ‘trusted advisor’ for our customers.
- Superb written and verbal communication skills.
- Willingness to travel as required.
- Must be self‑motivated and able to operate in a remote environment.
Benefits
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Salary range: $150k - $200K USD yearly.
Role Information
Employment Type: Permanent
Location: America (Remote) - Full Time.
Keywords Studios is committed to fair and ethical hiring practices.
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