Job Type: Permanent.
Location: Guernsey.
Salary: TBA.
Hours of Work: Full Time.
Start Date: ASAP.
Job Summary
To provide a safe, efficient and high-quality service to our gas customers and support the objectives of the Customer Operations Team.
Duties and Responsibilities
- Completing downstream domestic gas work safely in accordance with Gas Regulations, codes of practice, and other standards within the industry.
- Complying with the requirements of Gas Industry Unsafe Situations Procedure.
- Attending to public reported gas emergencies as a first responder in accordance with current industry and Company procedures.
- Supporting the Network Operations and LPG Operations Teams in the location and repair of gas escapes and maintenance of downstream gas supply assets.
- Completing gas work on gas meter installations from and including the emergency control valve to the gas installation pipework.
- Completing gas work on appliances in accordance with manufacturer's instructions including installation, servicing, fault finding and diagnostics.
- Attending to customer enquiries and comfort visits.
- Assist in the completion of safety audits and inspections as required.
- Production/Operation/Service Delivery.
- Work may be completed inside customer properties or outside as required.
- Management of Staff and Resources.
- Supervision and support of apprentices and trainees as required in the performance of the role.
- Responsible for the control and correct use of van stocks, inventory items and consumable items.
- Responsible for management of own time to ensure that all work requests are completed in accordance with the business and customer requirements.
- Compliance with Gas regulations, gas industry codes of practice, manufacturer instructions, Gas Industry Unsafe Situations Procedure.
- Recording accurate details of gas work completed either on paper documentation or on electronic work records in accordance with current standards.
Financial/Budgets
- No budgetary responsibility but responsible for the cost effective use of time, van stocks and inventory.
Customer Services
- Working as part of the Customer Operations team to provide the highest standard of customer service and care.
- Completing duties and responsibilities inside customer properties.
- Ensure customer property is suitably protected at all times whilst completing work.
- Promote the business and products in a positive way at all times.
Working Relationships
- Represent the company in matters regarding the Customer Operations function including gas customers, landlords, property agents, Gas Safe inspectors, representatives of the Health and Safety Inspectorate (or local equivalent), suppliers and members of the public.
- Part of the team responsible for Customer Operations on the Islands.
Health and Safety
- All staff are expected to follow established health and safety procedures while working for the IEG Group of companies, and in accordance with policies developed by IEG.
- Complying with and adhering to IEG’s accepted standards and procedures.
- Where appropriate, taking responsibility for workplace hazards/risks you identify and communicate to management.
- Undertaking regular reviews of workplace risks/hazards that are present in your work.
- When, and if, necessary, participate in the investigation of accidents/incidents according to IEG’s procedures.
- Undertaking appropriate and effective staff training when required or necessary.
- Promoting a healthy and safe workplace.
- Actively supporting health and safety initiatives.
- Comply with any rehabilitation plan designed with you for a return to work after an accident.
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