Service Desk Engineer | Basingstoke (Hybrid) | Full Time | £33,000-£36,000 per annum
Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire.
This role focuses on delivering high-quality 1st and 2nd line support across Microsoft 365, Entra ID, Intune, and Azure environments, supporting modern workplace solutions for a range of customers.
What’s In It For You
- Competitive salary package
- Flexible and relaxed working environment
- Opportunities to develop skills and gain qualifications within the Microsoft Cloud arena
- 5% Company pension contribution
- Group Life Assurance and Group Income Protection
- Hybrid working: approximately 50% office-based in Basingstoke, with the remainder remote (plus occasional travel to customer sites – around 2 days per month)
Required Skills & Experience
- Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education
- Experience supporting Windows and macOS endpoint operating systems
- Working knowledge of Microsoft Entra ID and Microsoft Intune in a production environment
- Experience supporting Microsoft 365, including:
- Exchange Online
- Teams
- SharePoint Online
- User and group management
- Practical experience using PowerShell for administration or automation
- Basic knowledge of Azure IaaS (Virtual Machines, networking, VPNs)
- Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint)
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users
- Strong analytical and problem-solving skills
- Strong Familiarity with ITIL-aligned service desk processes and tools
- Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude
Desirable Skills & Experience
- Previous experience working within a Managed Service Provider (MSP) environment
- Exposure to the Microsoft Power Platform (Power Automate, Power Apps), particularly for simple workflows or automation
- Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience
- Service Desk Institute or ITIL-aligned qualification
Key Responsibilities
Service Delivery & Support
- Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line with SLAs and customer expectations
- Troubleshoot and resolve issues across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune
- Support modern endpoint environments across Windows and macOS, including device enrolment, configuration, compliance, and application deployment via Intune
- Escalate complex issues where appropriate, ensuring clear technical notes and customer communication
- Follow and adhere to defined support processes and procedures in line with the EIT Service Desk Standards
- Assist with change, problem, and asset management activities as required
- Hybrid working with circa 50% from the Basingstoke main office location and 50% homeworking (plus occasional travel to customer sites - circa 2 days per month)
Microsoft Cloud & Modern Workplace
- Support and administer Entra ID (identity, access, MFA, conditional access)
- Support Microsoft Intune (Endpoint Manager), including device onboarding, policies, compliance, and application management
- Administer Exchange Online (mailboxes, permissions, transport rules) and SharePoint Online (permissions, sites, collaboration features)
- Provide basic support for Azure IaaS workloads (Azure VMs, networking, VPN connectivity)
- Use and develop PowerShell scripts to automate common administrative and support tasks
Skills Development & Collaboration
- Maintain and develop technical skills through self-directed learning and formal training, particularly within Microsoft cloud technologies
- Assist with project-based work alongside the support function when required
Governance & Compliance
- Support the organisation’s ISO accreditation by following documented procedures and contributing to audits, reviews, and continual improvement activities
- Carry out additional tasks as directed by your Line Manager, aligned to business and customer needs
Your data will be handled in line with GDPR
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