Field Service Manager

Company Description

Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Field Service Manager – Ringwood

Stannah is a proud leader in the global lift market, focused on the future and committed to keeping our products at the forefront of safety and innovation. We continue to evolve to meet the changing demands of the world around us.

As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence.

You’ll manage and support our field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently.

We are looking for an experienced engineer ready to step into a management role or an experienced manager to inspire a team to deliver exceptional service aligned with our values and safety standards.

The successful candidate will be based at our Ringwood Service Branch, with travel across the region expected, so a full UK driving licence is essential.

Working hours: Monday‑Thursday 08.00‑16.45 and Friday 08.00‑15:45.

Responsibilities

• Efficiently plan engineers’ workloads
• Manage absence, performance, and appraisals for the team
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
• Carry out regular site monitoring
• Maintain relationships with customers, addressing any queries and complaints
• Maintain credit control logs and CRM

Qualifications

• Previous experience working within the lift industry or similar service industry with transferable skills is essential
• Relevant technical or management qualifications would be desirable
• NVQ Level 2 Lift Engineering would be desirable

Benefits

• Market‑aligned salary, paid on a monthly basis
• Profit share bonus scheme, paid to all employees every quarter based on group company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension scheme, matched contribution/salary sacrifice
• SimplyHealth cash plan – allows you to claim towards health costs such as dental, optical, physiotherapy, chiropody treatments and more
• Life assurance scheme
• Long‑service award scheme with holiday benefit
• Company benefits discount rewards scheme – includes shop discounts, hotel discounts, days out and more
• Employee assistance programme – a workplace initiative to support and enhance well‑being
• Enhanced maternity and paternity provision
• Car allowance

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability‑Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

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