About the Role
We are looking for a confident and driven Trade Counter Sales Consultant to join the team. You’ll be at the heart of the branch — building relationships, driving sales, and ensuring customers leave with exactly what they need.
If you know your way around plumbing and heating products and enjoy working with customers, this is your chance to be part of a fast‑moving, growing business where you can make a real impact.
Responsibilities
- Serving trade and retail customers on the counter, over the phone, and online
- Building strong relationships and growing your customer base
- Following up quotes, generating new enquiries, and converting opportunities into sales
- Supporting campaigns and promoting products to maximise sales
- Keeping customers updated on orders and deliveries
- Maintaining high standards across the trade counter and branch
- Supporting goods in, stock control, and general branch operations
- Working closely with the wider team to hit sales and profit targets
Qualifications
- Experience in a plumbing & heating environment
- A proven track record in sales or customer‑facing roles
- Strong product knowledge (or the ability to pick it up quickly)
- A proactive approach — someone who looks for opportunities, not just waits for them
- Confident communication and relationship‑building skills
- Comfortable using systems and handling multiple tasks in a busy branch
- A team player with a “get stuck in” attitude
Benefits
- A fast‑paced, supportive environment where your contribution matters
- The opportunity to grow your career as the business continues to expand
- A role where no two days are the same
Equal Opportunity Employer
Lords Group is an equal opportunity employer that recognises the importance of diversity and inclusion. Our workplace is for everyone! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking. So, bring us your personal experience, your perspectives, and your background and come and join the Lords family.
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