Job Title: Shop Supervisor
Location: Nisa Local, Witham
Company: Home Needs Express
Salary: £32,000 – £34,000 per annum
Job Overview
Home Needs Express is seeking a reliable and motivated Shop Supervisor to join our busy Nisa Local convenience store in Witham. This role involves supporting the day‑to‑day running of the store, supervising staff, maintaining excellent customer service standards, and ensuring smooth store operations. The successful candidate will play a key role in driving sales, maintaining stock levels, and ensuring compliance with company procedures.
Responsibilities
- Supervise daily store operations and support the management team
- Lead and motivate staff during shifts to achieve high performance
- Ensure excellent customer service is delivered at all times
- Assist with stock control, replenishment, and merchandising
- Maintain store cleanliness, presentation, and product displays
- Support cash handling, till operations, and end‑of‑day procedures
- Handle customer queries, complaints, and issues professionally
- Ensure compliance with health & safety, food safety, and company policies
- Monitor staff attendance and punctuality during shifts
- Assist with opening and closing procedures
- Support training of new employees
- Help achieve sales targets and minimise waste/losses
Skills
- Strong leadership and supervisory skills
- Good communication and interpersonal abilities
- Ability to work in a fast‑paced retail environment
- Good organisational and time‑management skills
- Customer‑focused approach
- Problem‑solving and decision‑making skills
- Basic IT and numeracy skills
- Ability to work flexible shifts, including weekends if required
Qualifications
- GCSEs or equivalent
- Food Hygiene Certificate or relevant retail training preferred
- Health & Safety awareness certificate desirable
- Any supervisory or management‑related training is an advantage
Experience
- Previous retail or convenience store experience preferred
- Experience in a supervisory or team leader role desirable
- Knowledge of stock control and cash handling
- Understanding of customer service standards
- Experience working in a fast‑paced retail environment
- Knowledge of health & safety and food hygiene standards preferred
Additional Information
- Full‑time, permanent role
- Competitive salary: £32,000 – £34,000 per annum
- Opportunity for career progression within a growing business
- Staff training and development provided
#J-18808-Ljbffr