The Account Development Manager will take responsibility for retaining and growing revenue from a defined group of clients. You will work closely with the Head of Account Development EMEA to forecast this revenue accurately. You will work closely with the Head of Account Development EMEA and work closely with the Customer Success team to turn valuable knowledge of the client into commercial conversations. This role requires a proactive, organised, and client‑focused professional who thrives in a KPI‑driven environment and can effectively collaborate across teams.
Key Accountabilities
- Meet/exceed annual value and volume renewal rate targets for our volume portfolio.
- Accurate and continuous forecasting of renewal conversation outcomes throughout their lifetime as clients.
- Create an annual business plan to identify risk & growth opportunities and forecast & plan for over‑achievement of targets, reviewed quarterly.
- Maintain a strong relationship with key stakeholders to understand their challenges and identify where Lions Intelligence services add value.
- Onboard and train new clients on Lions Intelligence service platforms.
- Investigate reasons for non‑renewal and implement win‑back strategy.
- Continuously develop product knowledge to better serve the client base.
Requirements
- Strong organisational skills and comfort working to KPIs & targets.
- Ability to highlight areas for operational improvement.
- Knowledge of Lions Intelligence content, systems, and all product developments.
- Strong team player with relevant skills, experience, and qualifications.
- Track record building relationships in person, online, and by telephone.
- Revenue responsibility in a previous role preferred.
- Clear, concise communication skills and ability to interpret client communications.
- Extremely customer‑service oriented, passionate about exceeding expectations.
- Ability to work independently and manage a varied workload against formal and natural deadlines.
- Evidence of drive and determination to hit targets.
- Evidence of working within a team to achieve both individual and team goals.
- Knowledge of Salesforce CRM system is preferable, but not mandatory.
- Energetic, curious, can‑do attitude.
Benefits
- Great community: a welcoming culture with in‑person and online social events, our Walk the World charity day, and active diversity and inclusion networks.
- Broader impact: up to four days per year to volunteer, with charity match funding available.
- Career opportunity: bespoke training and learning, mentoring platforms, and access to thousands of courses on LinkedIn Learning; internal job‑move support.
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from anywhere for up to four weeks a year.
- A flexible range of personal benefits to choose from, plus company‑funded private medical cover.
- A ShareMatch scheme allowing you to become an Informa shareholder with free matching shares.
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, and access to health apps.
- Recognition for great work, with global awards and kudos programmes.
- Chance to collaborate with teams around the world as an international company.
#J-18808-Ljbffr